Job summary
We are looking to recruit a well organisedindividual with excellent interpersonal and communication skills to join ourPractice as a Medical Receptionist.
You will be working as a member of our Reception Team to deliver aprofessional, complex and comprehensive reception and administrative service to ourclinical colleagues and patients.
The post will be part-time in the afternoon Monday to Friday. It is essentialthat applicants are flexible to start earlier or finish later than their normalworking pattern and to cover colleague leave and additional projects when necessary.
Please apply early and ensure you complete your online application as this recruitment may close early if there are a sufficient number of applicants.
Main duties of the job
The ideal candidate will be a team player, have excellent customer service skills, the ability to deal with patients in a professional and friendly manner, the ability to process complex information quickly and accurately in a busy working environment.
The reception team is small but effective, requiring the successful candidate to be present, reliable and to contribute positively to the success of the team.
You should have good IT skills and be keen to learn.
About us
Marton Medical Practice is a friendly and busy GeneralPractice based within Whitegate Health Centre in Blackpool.
We have a full compliment of health and administrative professionals working together to promote the health and wellbeing of our patient population and that of our team.
Applications are welcome from those with existing Health Care or GPPractice reception experience, or applicants that have a keen interest in working inprimary care.
Job description
Job responsibilities
MAIN DUTIES OF POSTHOLDER
PROFESSIONAL
To provide and maintain a highstandard of administrative services for colleagues and patients in GeneralPractice offering a helpful, friendly and confidential reception service
Receive telephone calls and electronicmail and take appropriate action as per practice protocols. Mail handling,preparation and distribution following practice protocols.
Operate the practice appointmentssystem including requests for Home Visits following practice protocol. Directpatients to appropriate Health Care Professional for advice concerning HealthPromotion / Chronic Disease Management
OrganiseAmbulance / other transport following practice protocol
Know how receptionists input, locateand retrieve data and use the practice computer on a day-to-day basis. Ensureaccuracy when processing patient requests, recording patient information,booking appointments and taking messages following practice protocols.
Accurate messagetaking and liaison with and primary health care team colleagues and patients.
Know how toproduce repeat prescriptions following the practice protocols.
Ability totake appropriate action for pathology links following the practice protocol.
Recognise emergency situations, problemsand difficulties and ability to take prompt action following practiceprotocols. Able to perform Cardio-pulmonary resuscitation according to currentUK guidelines.
Confidentiality of information gained atwork must be preserved at all times. General Data Protection Regulations mustbe adhered to.
EDUCATIONAL
Identifypersonal development and training needs in conjunction with the manager.
Supportothers with their training and development needs.
To participate in continuing educationand maintain a contemporary level of professional knowledge and skills in linewith practice requirements.
PERSONNEL
Co-operation with the practice toensure all members of the team adheres to statutory regulations/policies andcodes of practice and departments safety rules.
Job description
Job responsibilities
MAIN DUTIES OF POSTHOLDER
PROFESSIONAL
To provide and maintain a highstandard of administrative services for colleagues and patients in GeneralPractice offering a helpful, friendly and confidential reception service
Receive telephone calls and electronicmail and take appropriate action as per practice protocols. Mail handling,preparation and distribution following practice protocols.
Operate the practice appointmentssystem including requests for Home Visits following practice protocol. Directpatients to appropriate Health Care Professional for advice concerning HealthPromotion / Chronic Disease Management
OrganiseAmbulance / other transport following practice protocol
Know how receptionists input, locateand retrieve data and use the practice computer on a day-to-day basis. Ensureaccuracy when processing patient requests, recording patient information,booking appointments and taking messages following practice protocols.
Accurate messagetaking and liaison with and primary health care team colleagues and patients.
Know how toproduce repeat prescriptions following the practice protocols.
Ability totake appropriate action for pathology links following the practice protocol.
Recognise emergency situations, problemsand difficulties and ability to take prompt action following practiceprotocols. Able to perform Cardio-pulmonary resuscitation according to currentUK guidelines.
Confidentiality of information gained atwork must be preserved at all times. General Data Protection Regulations mustbe adhered to.
EDUCATIONAL
Identifypersonal development and training needs in conjunction with the manager.
Supportothers with their training and development needs.
To participate in continuing educationand maintain a contemporary level of professional knowledge and skills in linewith practice requirements.
PERSONNEL
Co-operation with the practice toensure all members of the team adheres to statutory regulations/policies andcodes of practice and departments safety rules.
Person Specification
Experience
Essential
* Experience of Customer Service
* Experience of working as part of a team
Desirable
* Experience of working with other healthcare professionals
* Experience of working in office environment
* Previous experience of Medical Reception in General practice
Knowledge and Skills
Essential
* Good written and verbal communication skills
* Good telephone manner and skills
* Attention to detail
* Good organisational skills
* Computer literate
* Effective time management and the ability to prioritise
* Ability to work as part of a team and liaise with other professionals
* Diplomatic
* You will need to portray a professional outlook to inspire confidence in service users
* Committed to self-development to meet the requirements of the role.
* Knowledge of Data Protection and GDPR
Desirable
* Familiar with EMIS Web computer system
* Able to support other team members
* Clinical coding
* Awareness of computer processing
* Knowledge of Microsoft Office
* Awareness of Safeguarding
Personal Attributes
Essential
* A good sense of responsibility
* Conscientious
* Commitment to continuing professional development
* Neat and professional appearance
* Flexibility in working arrangements
* Adaptable to changes in working environment and practices
* Ability to remain composed and professionally effective in all circumstances
* Consideration and discretion in sensitive patient situations
* To use a VDU for significant amounts of time
Desirable
* Ability to handle conflict appropriately
* Able to show initiative
Qualifications
Essential
* Typing/ Keyboard skills
* GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018)
Desirable
* Touch typing skills
* 5 GCSEs including Mathematics and English Language grade C or above
Person Specification
Experience
Essential
* Experience of Customer Service
* Experience of working as part of a team
Desirable
* Experience of working with other healthcare professionals
* Experience of working in office environment
* Previous experience of Medical Reception in General practice
Knowledge and Skills
Essential
* Good written and verbal communication skills
* Good telephone manner and skills
* Attention to detail
* Good organisational skills
* Computer literate
* Effective time management and the ability to prioritise
* Ability to work as part of a team and liaise with other professionals
* Diplomatic
* You will need to portray a professional outlook to inspire confidence in service users
* Committed to self-development to meet the requirements of the role.
* Knowledge of Data Protection and GDPR
Desirable
* Familiar with EMIS Web computer system
* Able to support other team members
* Clinical coding
* Awareness of computer processing
* Knowledge of Microsoft Office
* Awareness of Safeguarding
Personal Attributes
Essential
* A good sense of responsibility
* Conscientious
* Commitment to continuing professional development
* Neat and professional appearance
* Flexibility in working arrangements
* Adaptable to changes in working environment and practices
* Ability to remain composed and professionally effective in all circumstances
* Consideration and discretion in sensitive patient situations
* To use a VDU for significant amounts of time
Desirable
* Ability to handle conflict appropriately
* Able to show initiative
Qualifications
Essential
* Typing/ Keyboard skills
* GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018)
Desirable
* Touch typing skills
* 5 GCSEs including Mathematics and English Language grade C or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Marton Medical Practice
Address
Whitegate Health Centre
Whitegate Drive
Blackpool
Lancashire
FY3 9ES
Employer's website