Face to Face Delivery Manager - Outsourced Partners
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Face to Face Delivery Manager - Outsourced Partners
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Join to apply for the Face to Face Delivery Manager - Outsourced Partners role at Cancer Research UK (CRUK)
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FACE TO FACE DELIVERY MANAGER - OUTSOURCED PARTNERS
Salary: £34,000 - £39,000 per annum
Reports to: Senior Face to Face Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week (compressed hours or 4 day weeks would be considered)
Location: Stratford, London w/ high-flex (1 - 2 days per week in the office). We are open to further discussion around flexible working for the successful candidate.
Closing date: Wednesday 9 July 2025, 23:55*
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment.
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
Cancer Research UK are looking for a dynamic, pragmatic and proactive individual to join us as Face to Face Delivery Manager for our outsourced partners.
As well as having our own inhouse Face to Face Fundraising team, we work with circa 4 agencies who provide us with the resource to engage and inspire the public to sign up to monthly donations supporting CRUK. To date, we have generated over £120m from face-to-face fundraising third-party individual giving activity, having a huge impact for our life saving research.
As a Face-to-Face Fundraising Manager, you’ll be the driving force behind delivering our ambitious fundraising targets in this area, maximising opportunities, working with a range of agencies, stakeholders and your team to deliver our outsourced face to face acquisition programme in the UK, ensuring its success day to day.
You don’t need to have worked specifically in the Face-to-Face Fundraising space previously, but you will need to come with experience of managing multiple agency relationships as well as strong stakeholder management skills.
In return you will have the chance to work within a varied role where you can use your skills and experience to help us bring about a world where everybody can lead longer, better lives, free from the fear of cancer.
What will I be doing?
* Delivering a face to face fundraising acquisition programme via outsourced partners, in line with agreed strategy and targets.
* Driving the success of the face to face fundraising acquisition programme, ensuring key performance indicators are met, pro-actively looking for opportunities to improve performance, working collaboratively and alongside our outsourced partners.
* Ensuring appropriate training and compliance monitoring of face to face outsourced partner activity is in place, with timely and appropriate remedial action being taken where needed to ensure Cancer Research UK and industry standards are upheld and an excellent supporter experience is offered.
* Establishing, developing and maintaining excellent relationships with our suppliers and partners, proactively looking for opportunities to optimise our partnership with outsourced partners, for the benefit of the organisation.
* Leading on the troubleshooting of day to day campaign delivery challenges, acting swiftly to implement workable solutions and ways forward, working closely with the F2F Manager – Outsourced Partners, Individual Giving Operations team, and the relevant stakeholders.
* Ensuring all operational aspects of campaigns from planning through to execution and analysis are in place and as efficient as possible, putting processes in place to ensure the effective management of campaigns, working with the Individual Giving Operations team and other internal and external stakeholders to achieve this.
* Onboarding new suppliers as required, and managing existing relationships through contracts, performance, monitoring compliance and service level agreements, working closely with the Face to Face Manager – Outsourced Partners.
What are you looking for?
* Relevant experience of managing agency relationships, contract management, managing performance, meeting or exceeding key performance indicators ( Face to Face agencies would be beneficial but isn’t essential).
* Experience of working in a heavily regulated environment and ability to get up to speed with current fundraising regulation.
* Relevant experience of planning, delivery and analysis of end to end project activity or campaigns (fundraising or face to face would be beneficial).
* Flexible approach, with an ability to work successfully in a dynamic operating environment.
* Proactive approach to problem solving with ability to manage several projects at any one time.
* Excellent influencing and negotiation skills – both internal and external stakeholders, and suppliers.
* Excellent verbal and written communication skills.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Cancer Research UK is committed to safeguarding the wellbeing of its staff, volunteers, beneficiaries and other people who come into contact with the charity through all of its diverse range of activities. To review our safeguarding statement please visit Safeguarding at Cancer Research UK | Cancer Research UK.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Non-profit Organizations
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