Are you ready to make a real impact in people’s lives while developing your career in a dynamic and supportive environment? We’re looking for enthusiastic, customer-focused individuals to join our Client Financial Services Team as Income & Assessment Officers, with opportunities available in both the Income & Debt Management Team and the Financial Assessment Team.
Client Financial Services is part of the Finance & Public Value Directorate, supporting Adult Social Care across Devon County Council. The service plays a vital role in generating over £80 million in income annually through financial assessments, income collection, debt management, and benefit support.
Income & Debt Management Team – Make Every Penny Count
This is a fast-paced, rewarding role where you’ll be at the heart of ensuring that contributions for social care are collected efficiently and fairly. You’ll work directly with clients and their representatives to:
1. Provide clear advice and guidance on payment options.
2. Offer tailored debt resolution strategies.
3. Secure high-value debts and ensure financial sustainability.
4. Help clients navigate financial challenges with empathy and professionalism.
This role is ideal for someone who enjoys problem-solving, thrives on responsibility, and wants to make a tangible difference. You’ll be part of a team that’s embracing digital innovation, improving processes, and delivering excellent service to the people of Devon.
Financial Assessment Team – Supporting Fair Contributions
In this role, you’ll carry out financial assessments and benefit entitlement reviews for clients receiving adult social care, including mental health services. You will work directly with clients and their representatives to:
5. Ensure that charges are applied fairly and in line with national legislation and local policies.
6. Help clients or their representatives understand their financial responsibilities.
7. Signpost to additional benefits or support they may need/be entitled to.
What We’re Looking For
8. Excellent communication skills – confident in phone and Microsoft Teams conversations.
9. Strong attention to detail, numeracy, and literacy.
10. A proactive, customer-first mindset.
11. Ability to work independently and as part of a supportive team.
What We Offer
12. 26 days holiday(including two extra statutory days and a technology day).
13. Flexible hours and hybrid working.
14. A friendly, inclusive environment with opportunities for career development.
15. Access to training and progression pathways.
16. A generous defined benefit pension scheme.
This is an exciting time to join Client Financial Services as we invest in new ways of working and digital technologies to meet growing demand.