Job Summary
Imagine a large tree has fallen on your child and they're trapped, screaming and helpless unable to move, or your friend collapses in front of you and they're no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life. What do you do? What’s your instinct? Most of us will pick up the phone and dial 999 straight away. Do you have the ability to be logical when those around you are lost in the middle of a crisis? Can you be the calm, soothing, and level‑headed influence when we help new parents welcome their children to the world?
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Otterbourne, Hampshire.
Main duties of the job
As an ambulance Emergency Call Taker at SCAS based in Otterbourne, near Winchester, Hampshire, you could be the last voice that someone hears, as well as the first. We focus on caring for others during the best and worst moments of their life. In 2022, Emergency Call Takers at SCAS helped deliver 48 babies and successfully resuscitated 161 patients at the scene of an emergency. To be part of our team you need a good listening ear, attention to detail, accuracy and the ability to use your voice to control a situation. Your words will lead your caller to a state of calm from afar, while you arrange the appropriate help for them. You do not need a medical background – just a desire to help. You’ll need to be detailed, efficient, assertive yet compassionate.
Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you relish, and you have the resilience to achieve this time and time again throughout your day, we want to hear from you!
Benefits we offer
* Full training and a range of courses which you can book locally.
* Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rated for part time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
* NHS discounts in over 200+ stores – saving money on holidays, days out, car insurance, restaurants, clothing and much more.
* Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction
It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. All new starters need to attend our Corporate Induction in person. It is held over one and half days from our educational centres based in Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). Specific details will be sent to you once your start date has been confirmed.
Job Details
* Posting date: 20 October 2025
* Band: 3
* Salary: £24,937 to £26,598 a year pro rated per annum
* Contract: Permanent
* Working pattern: Full‑time, Part‑time
* Reference number: 195-25-ECTS-CWB-AG
* Location: Southern House, Sparrowgrove, Otterbourne, Winchester, SO21 2RU
Person Specification
Essential
* Good standard of education (i.e. 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience.
* Experience of working in a customer‑focused environment.
* Experience of using a computerised system.
* Attention to detail and accurate data entry skills.
* Ability to use communication and computerised systems.
Desirable
* Geographical knowledge of the operational area.
* Experience of working in a call centre.
* Experience of working rotating shifts.
* Previous NHS experience.
* Previous experience of patient care.
* Map reading skills.
Skills & Aptitudes
* Attention to detail and accurate data entry skills.
* Ability to use communication and computerised systems.
* Map reading skills.
Disability support
To hear how we support our workforce, have a look at our recent video for our disability‑friendly recruitment event on our SCAS Jobs Facebook page. If you have any queries relating to disability and the role or recruitment process, please get in touch. Please note original qualification certificates to meet the person specification for this role will be required; if you don’t have copies of these, you will need to request replacement certificates by visiting gov.uk/replacement-exam-certificate.
Employer
South Central Ambulance Service NHS Foundation Trust
Southern House, Sparrowgrove, Otterbourne, Winchester, SO21 2RU
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