Description
This key role involves leading field teams, managing operational activities during emergencies, and minimising customer impact. You will oversee fault repairs contract, ensuring compliance with industry standards, safety regulations, and company procedures, all while maintaining a strong focus on safety and customer service excellence.
Department: Regulated Power
Location: Leeds
Fault Response & Operational Management
* Lead and coordinate rapid responses to unplanned faults and emergencies across the network.
* Oversee the allocation of resources effectively and the dispatching of field engineers/crews, and prioritise tasks to meet service level expectations.
* Collaborate with the Client, planners, and technical teams to manage reactive issues.
Safety & Compliance
* Ensure fault repair work adheres to UK health and safety regulations and company safety protocols.
* Lead safety briefings, toolbox talks, and risk assessments to ensure team awareness and compliance.
* Support investigations into incidents, conduct root cause analyses, and implement corrective actions.
* Foster a safety-conscious culture throughout operational teams.
Leadership & People Management
* Manage fault response teams, including engineers, technicians, and contractors, ensuring effective performance and teamwork.
* Oversee shift rotas, on‑call schedules, and resource availability with the management team to ensure operational readiness.
* Conduct regular performance reviews, coaching, and competency assessments to develop team skills.
* Support recruitment, onboarding, and ongoing training initiatives for field staff.
Planning & Coordination
* Facilitate fault review meetings and oversee the development of repair strategies.
* Ensure accurate documentation of fault details, repair actions, asset information, and job closure.
* Collaborate with asset management and engineering teams to identify and address recurring fault trends.
* Ensure the timely availability of materials, equipment, and emergency stock levels.
Customer & Stakeholder Management
* Provide regular updates to customer service teams during major incidents to ensure clear communication.
* Liaise with regulators, local authorities, landowners, and emergency services as necessary.
* Strive to minimise service disruptions, ensuring fault restoration KPI’s are consistently met.
Performance & Continuous Improvement
* Monitor KPIs such as response times, restoration times, repeat faults, and safety performance.
* Analyse fault trends to support long‑term network improvement initiatives.
* Champion process improvements in fault management, field operations, and reporting to drive efficiency and effectiveness.
Skills, Knowledge and Expertise
* Proven experience in electrical fault management, operations management, or emergency response within a UK infrastructure/utility setting.
* Strong knowledge of relevant industry procedures, safety regulations, and compliance standards.
* Demonstrated leadership and team management skills, with the ability to manage high‑pressure, time‑critical situations.
* Exceptional communication, decision-making, and problem‑solving abilities.
* Proven ability to manage the financial and commercial aspects of the contract, including cost control, budget management, and driving profitability. Experience in optimising resource allocation and reducing operational costs while maintaining high service standards.
About OCU Group
OCU Group is one of the UK’s fastest‑growing companies, delivering complex projects across power, utilities, water, and digital infrastructure. With sales growing five‑fold to £1.1bn over the last five years, we are expanding both organically and through acquisitions, including recent growth in Australia and New Zealand.
For experienced professionals, OCU offers meaningful responsibility, the chance to influence delivery, and career progression in a business that invests in capability, autonomy, and high performance.
For those starting their careers, we provide structured routes through apprenticeships, graduate programmes, and training academies, with hands‑on experience on real projects and supportive mentors to help you learn and progress.
We value safety, integrity, collaboration, and doing things properly and we support people who want to make a tangible impact.
Our commitment to inclusion
At OCU Group, we believe that diversity and inclusion are fundamental to building a workplace where people feel valued, supported and able to do their best work. We are an inclusive employer and welcome applications from people of all backgrounds. As part of our commitment to fairness and equality, we may ask candidates to complete an equal opportunity monitoring form. This information is used for monitoring purposes only and plays no part in selection decisions.
We are proud to be a Disability Confident employer. This means we are committed to offering an interview to candidates with a long‑term health condition or disability who meet the essential criteria for the role. If this applies to you, please contact us at recruitment@ocugroup.com.
To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing recruitment@ocugroup.com.
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