The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
1. Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
2. You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
3. You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
4. Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
5. You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
6. You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
7. You are computer literate and willing to work with technology.
8. £12.60 per hour
9. Permanent
10. Part-time
11. 23 hours ago
IKEA Warrington WA5 7TY, are excited to welcome new Customer Relations Assistants to our fantastic team!
We're looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you're helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, you'll be the reason they leave with a smile. If you're a natural problem-solver with a passion for people, we'd love to meet you!
WHAT WE OFFER
* The start date of employment will be: 23rd September
* Hourly rate of £12.60 per hour.
* Various contracts from 12 to 16 hours weekly working up to 4 days out of 7 and 3 out of 4 weekends.
* Working hours are between 8:30am to 10:30pm. Evening availability from 5pm is essential.
* We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
* 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
* Life assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
* Given day - additional days' paid leave to take at any point during the year, when it's important for you
* Free healthy meal option, salad bar, fruit, and hot/cold drinks
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