Job Title: Residential Project Administrator
Job Location: Lanarkshire, Hybrid
Job Salary: Up to £35,000 per annum (depending on experience)
Job Type: Permanent, Full-Time
Your New Company
A well‑established bespoke residential house builder is seeking a Customer Relations & Document Control Coordinator to support the delivery of high‑quality private homes. The business is known for its attention to detail, personalised customer experience and commitment to building long‑term client relationships.
Your New Role
This is a key coordination role supporting both development delivery and the customer journey. You will be responsible for managing and controlling all documentation associated with live developments, while acting as a central point of contact for customers throughout the full sales process — from reservation through to handover and post‑completion snagging.
The role requires a highly organised individual with strong planning skills, excellent communication abilities and confident Excel capability to track progress, documentation and customer interactions.
General Administration
* Managing road permit applications and documentation
* Submitting vesting applications
* Uploading certificates and compliance documents to external council and utility portals
* Maintaining up‑to‑date drawings via Dropbox/SharePoint
* Ensuring all project files are current and organised
Diary & Compliance Management
* Site and vehicle insurance renewals
* Vehicle and plant maintenance records
* Safety compliance logs
Programming & Site Setup
* Register sites with BT and utility providers
* Arrange new postcodes and address registrations
* Set up energy suppliers
* Liaise with local councils on waste collection, bin requirements and other site services
* Work closely with site and sales teams to ensure new‑home handovers run smoothly by confirming completion dates, specifications and customer expectations, issuing documents to solicitors and monitoring progress, circulating handover packs and updating internal systems, collating and uploading completion certificates
Post‑Handover Customer Support
* Transferring energy accounts for new homeowners
* Engaging directly with customers and liaising with site teams
* Logging and following up snagging items with relevant trades or suppliers
* Ensuring a seamless customer care experience
Project Support
* Proven track record in managing documentation and acting as the single point of control
* Excellent verbal and written communication skills
* Experience working with Excel
* Planning and organisation experience
* Experience of high levels of customer service
* Experience in residential sales (desirable, not essential)
Benefits
The role offers a competitive salary, flexible working and a friendly environment.
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