IT Field Engineer - Salary £37,000
We are looking for a practical, organised and customer-focused IT Field Engineer to join our growing IT Department. Excelcare are a privately owned care provider with 31 care and nursing homes, a homecare division and a number of other smaller, expanding businesses, supporting over 3500 users across multiple locations. This role is ideal for someone who enjoys travelling, working hands-on with technology and supporting people.
As an IT Field Engineer, you will visit sites across London, Essex, Milton Keynes, Cambridge and surrounding areas, supporting care homes, offices and operational locations with a wide range of IT installations, upgrades and support activities. No two days are the same. One day you could be installing wireless access points, replacing network equipment and updating documentation and the next you may be delivering equipment, supporting a site issue or assisting with the setup of a new location. This role combines technical work with a strong focus on organisation and administration. Maintaining accurate records, photographs, asset information and documentation is just as important as completing the technical work itself.
What you can expect:
Salary: Up to £37,000 depending on experience
Based at our Support Office in Bromley, Kent
Working hours: 9:00am - 5:30pm, Monday - Friday
Company Pool Vehicle Provided
About the role of an IT Field Engineer:
Travelling to sites using a company vehicle to deliver IT equipment and infrastructure hardware
Installing and supporting switches, wireless access points, routers and associated network equipment
Assisting with Meraki, DrayTek and Starlink installations following company standards
Building, configuring and deploying laptops, desktops, printers and mobile devices
Asset tagging and recording all deployed equipment, recording serial numbers and installation details
Installing and maintaining structured cabling, patch panels and network cabinets
Providing onsite IT support where remote support is not suitable
Taking site photographs and maintaining installation records
Producing simple rack layouts, cabinet diagrams and equipment location drawings
Keeping the enquiry/ticketing system - Freshservice accurately updated
Assisting with site relocations, equipment moves and new site setups
Preparing equipment and assisting with stock control activities at Support Office
Escalating technical issues to senior engineers when required
About you:
Full UK Driving License is essential
1-3 years' experience within an IT support, field engineering or technical support role
Experience installing or supporting network equipment such as switches, routers and wireless access points
Basic understanding of networking and WiFi technologies
Experience with Microsoft 365 and Windows 11
Experience working with CAT5e and CAT6 structured cabling
Experience maintaining technical documentation and records
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Good organisational and time management skills
Professional, friendly and approachable
Strong attention to detail
Reliable, punctual and dependable
Excellent organisational skills
Comfortable travelling between multiple sites
Practical and hands-on approach to problem solving
Strong sense of ownership and responsibility
Positive attitude and willingness to learn
Pride in maintaining accurate documentation and records
Commitment to delivering excellent customer service
What we offer in return for your hard work:
25 Days holiday plus bank holidays
Refer a Friend Scheme rewarding £500 for every person you refer*
DBS certificate paid by Excelcare*
Comprehensive induction to the company and role
Funded qualifications via the apprenticeship programme (where required)
Contributory pension
Annual pay rise*
Discretionary annual bonus*
Company pool vehicle for business travel
Ongoing learning and development opportunities
Friendly and supportive team environment
Blue Light Card membership reimbursement - where you can access a wide range of discounts
*T's and C's apply
If you are interested to find out more, please apply online today - we look forward to hearing from you.