We are now looking for motivated and outstanding Hotel Receptionist to join our dynamic team at The Langley Hotel & Spa, a Luxury Collection Hotel by Marriott.
A former country estate, The Langley is a luxury hotel and spa that had opened in early 2019, in the heart of the Buckinghamshire countryside. As sister hotel to The Wellesley Knightsbridge, Londons finest boutique-grand hotel, it offers the same level of luxury and exclusivity but with its own unique character and setting.
The hotels boutique selection of 41 exquisite rooms and suites were designed by Dennis Irvine Studio with the height of sophistication and refinement, alongside a collection of exclusive dining experiences, including a signature restaurant with an acclaimed chef at the helm and an intimate bar specializing in the finest cognacs and cigars.
Job Role
We are currently seeking a Hotel Receptionist to join our Front Office Team on this exciting journey. The main responsibility of the Receptionist is to ensure our guests are provided with proficient, professional service through meeting and exceeding the guests expectations.
General duties will include:
* Greeting guests, members and visitors in a warm, friendly manner guiding them through their day
* Being a true ambassador for excellent service, dealing with all requests and queries efficiently and professionally, whether face to face to over the telephone
* Day-to-day activities at the front desk, ensuring smooth check-ins, check-outs, and guest inquiries are handled efficiently
* Being the main point of contact for all in-house and external guest queries and requests
* Completing Front Office administration tasks
* Use of technology/IT systems
* Liaising with all department and ensures swift and efficient communication across the hotel, and assisting them when necessary
* Ensuring all relevant feedback from the guest is dealt with in an efficient manner
* To administer cash and floats in an accurately
* To undertake all training as required(e.g. first aid, health and safety, customer service)
The ideal candidate will have:
* Previous experience of working as a receptionist, preferably a 5* Hotel (ESSENTIAL)
* Experience with Opera (ESSENTIAL)
* Excellent time management skills and be able to multi-task during busy periods
* Team player with outstanding interpersonal skills
* An eye for details and welcoming personality
* Excellent written and verbal English
* Flexibility with rotating shift patterns, including weekends and Bank Holidays
What we offer:
* Competitive Salary plus service charge
* 28 days holiday including bank holidays
* Discounted room rates at Marriott properties worldwide
* 20% discount at Marriott F&B outlets worldwide
* Pension scheme
* Learning and development programmes
* Free Meals on Duty
* On-site parking
* Complimentary dry cleaning
* Uniform
We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to every guest.
We welcome applications from professionals who are passionate about the hospitality industry, with a willingness to deliver a natural and yet exceptional, luxury service to our guests.
If you believe you are the right candidate for this position and would like to join us on this exciting journey, we would love to hear from you!
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Please note that there is no public transport nearby the hotel so ideally candidates will need to drive their own vehicle.
No agencies please.
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