Overview
CONTACT CENTRE REPRESENTATIVE – WEEKEND ONLY
Contact Centre Representative – Driving Excellence at Every Touchpoint Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern: 15hrs per week // Saturday & Sunday 09:00-17:30
Salary: £9,601.80 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%)
Location: Norwich-Hybrid
Start Date: 15th September 2025
Responsibilities
* You will engage with customers via calls, emails, and chats to provide timely, accurate, and empathetic support.
* Take inbound calls from new and existing customers and make outbound follow-up calls to assist with enquiries.
* Collaborate with multiple departments within C365 to ensure quality, accuracy, and outstanding customer service.
Requirements / Qualifications
* You must possess a genuine desire to help the community and be empathetic and attentive to customers’ needs.
* Minimum of one year of experience in a customer facing role; contact centre experience is advantageous.
* Ability to navigate multiple systems; CRM knowledge is helpful, but training is provided.
Training
You need to commit to 2 weeks of full-time training, Monday - Friday 09:30 - 17:00.
Perks & Benefits
* 99 hours annual leave (increasing with length of service; includes bank holidays if rota’d)
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an accessible app
* Family and friends’ discounts on services & products
* Pension Scheme, up to 3% company matched
* Free on-site parking
About You
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You will have a minimum of a year’s experience in a customer facing role with strong customer service skills. Experience in a contact centre is advantageous.
The role is computer based; you need to be able to navigate around multiple systems. CRM knowledge is helpful, but all training is given.
The Role
* The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.
* Engage with customers to provide exceptional service and support, receive enquiries and explore additional requirements.
* Work closely with all departments to maintain quality and accuracy and outstanding customer service throughout.
Ready to Apply
If you are interested in this role, please upload your CV and answer a few questions about yourself.
Other Information
This is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
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