French Speaking Customer Service Advisor, Preston, Lancashire
Client: Hays
Location: Preston, Lancashire, United Kingdom
Job Category: Other
Work Arrangement: Virtual job fairs
EU work permit required: Yes
Job Views: 3
Posted on: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will assist customers daily with troubleshooting hardware, installations, and support for mobile/web platforms, providing updates via phone and email.
Essential functions include:
* Becoming a technical expert on the SaaS platform
* Serving as a Technical Customer Support professional for SaaS products and solutions
* Handling customer requests via calls and emails, managing cases end-to-end
* Investigating, troubleshooting, analyzing, resolving issues, and communicating with stakeholders
The ideal candidate should have good technical skills and a strong focus on customer satisfaction. Key requirements include:
* Experience in a customer-facing role (mandatory)
* Experience with SaaS solutions (preferred but not mandatory)
* Experience with CRM & ERP systems like Salesforce and SAP (preferred but not mandatory)
* Strong communication and listening skills, with FLUENT FRENCH being essential
What to do now:
If interested, click 'apply now' to send your updated CV or call us for more information. If this role isn't suitable, contact us for a confidential career discussion.
Additional information:
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Note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more info, visit our Blog.
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Created on 04/06/2025 by JR, United Kingdom
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