Digital Communications & Change Support Specialist (Initial Short Term Contract - 3 days per week)
Contract initially running to the end of June (with strong likelihood of extension)
Immediate start preferred
We’re partnering with a leading client in the FMCG and eCommerce space to find a Digital Communications & Change Support Specialist to support the adoption and engagement of key internal digital platforms.
This is a hands on delivery role focused on improving awareness, usage, and engagement of existing tools and content platforms through strong internal communications and change support.
The Role
You’ll sit closely with Product Owners across multiple digital platforms, helping to ensure tools are properly communicated, understood, and adopted across the business.
Internal Communications & Engagement
* Build and manage a structured communications calendar across multiple platforms and stakeholders
* Create and deliver engaging internal communications to drive awareness and adoption
* Support Product Owners in promoting tools such as SharePoint-based ops portals, digital asset/content libraries, and virtual content tools
* Produce newsletters, updates, “wins” communications, and ongoing engagement content
* Manage operational comms including email reminders, nudges, and updates
* Help increase visibility and usage of under-utilised platforms
Change & Onboarding Support
* Support the onboarding for a pilot group
* Coordinate training sessions, scheduling, and user engagement activity
* Assist with presentation decks, onboarding materials, and documentation
* Support ticket/query management during onboarding
* Ensure users are confident and supported in adopting new tools
About You
* Strong background in internal communications, digital adoption, or transformation support
* Experience in FMCG and/or eCommerce environments highly desirable
* Comfortable building structured comms plans and calendars
* Strong content creation skills (emails, newsletters, presentations, internal updates)
* Experience supporting onboarding or training (change management exposure also desirable)
* Highly organised, delivery-focused, and confident working across multiple stakeholders
About the Contract
* Initial contract running until end of June
* Strong likelihood of extension depending on project needs
* Ideally looking for someone immediately available or on short notice