We are looking for a proactive and organised Helpdesk & Fleet Coordinator to join our team. This is a varied role combining facilities helpdesk coordination with fleet administration, supporting the smooth day-to-day operation of our contract, including financial processing. You'll act as a key point of contact for service requests while also ensuring our fleet remains compliant, well‑maintained, and efficiently managed.
Fleet Administration
* Maintain fleet records including servicing, MOTs, and compliance documentation
* Coordinate vehicle servicing, repairs, and inspections
* Liaise with suppliers and leasing providers
* Track mileage, fuel usage, and fleet performance
* Support driver compliance and documentation checks
* Assist with incident reporting and insurance processes
Helpdesk Coordination
* Manage incoming calls and emails, logging requests accurately in the CAFM system
* Allocate and track reactive maintenance jobs in line with SLAs
* Liaise with engineers, subcontractors, and internal teams to ensure timely completion of works
* Provide regular updates to stakeholders and maintain clear job records
* Monitor performance reports (e.g. SLA/due‑to‑breach) and take proactive action
* Support customer feedback and complaint resolution processes
Qualifications
* Experience in a helpdesk, facilities, or administrative role
* Strong organisational skills and ability to manage multiple tasks
* Confident communicator with a customer focused approach
* Good IT skills (Excel, Word, CAFM systems desirable)
* Fleet administration experience (desirable but not essential)
* High attention to detail and a proactive mindset
Location: Southampton.
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