What you’ll be doing
1. In depth environment knowledge for new build GRT’s (CC, 21C/Ethernet, Voice, Global Reach, Connectivity)
2. Ensures customers are kept informed throughout the lifecycle of any build work undertaken.
3. Services new build GRT’s across allocated primary and secondary platforms with support from others when required.
4. GRT SLA breach management – monitors and manages GRT queue to ensure customer satisfaction.
5. Carries out all build work to the agreed standards outlined by GemEvo.
6. Proficient in the use of tools and systems used to carry out new build GRT’s, including Velocity for commissioning network topologies and Blueprints for managing equipment inventory.
7. Proposes and implements ways to improve environment build processes within Gemini Evolution.
8. Accountable for new solutions and recommendations to facilitate Gemini lab consolidation program and new model planning.
9. Responsible for providing support for all environmental alarms, seeing issues through to resolution and communicating updates and outcomes.
10. Collates network and environment monitoring data to achieve rapid response to faults and identify trends.
11. Ensures all scheduled maintenance routines on model equipment, e.g. filter cleaning/replacements are completed as per vendor specifications.
12. Manages local stores items including spares and consumables and places Purchase Orders using Ariba/Candex when required.
What you'll need to succeed (Skills / Experience)
MANDATORY
13. Engineering experience in Physical Network infrastructure labs / Datacentre / model environments.
14. Proven experience of working successfully as part of a team and as an individual.
15. Experience of troubleshooting physical issues.
16. Effective stakeholder management.
NICE TO HAVE
17. Certified technical knowledge of IP networks and infrastructure.
18. Understanding of IP Network Engineering infrastructure, technologies and protocols e.g. BGP, OSPF, NG-WDM
19. Ability to coach and mentor others
Your benefits
20. 10% on target bonus
21. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
22. Life Assurance Cover
23. Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
24. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
25. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
26. 25 days annual leave (not including bank holidays), increasing with service
27. 24/7 private virtual GP appointments for UK colleagues
28. 2 weeks carer’s leave
29. World-class training and development opportunities
30. Option to join BT Shares Saving schemes