Join to apply for the 3rd Line Support Engineer role at TieTalent.
We are seeking an experienced 3rd Line Technician to serve as a point of escalation within the IT division of this tech company. The role involves project work, remote support (working from home), regional office visits, and client site visits.
Key Responsibilities
* Provide 3rd Line IT support, including routine, ad-hoc, and project-related administration tasks to maintain systems.
* Maintain, administer, and support all IT infrastructure within the business, acting as an escalation point for support.
* Offer technical 3rd line support for customers on supplied solutions and infrastructure.
* Support Sales and Project Teams with technical input.
* Prepare, draft, and own technical designs and documentation.
* Design and implement solutions internally and for customers.
* Stay current with system information; document all changes and updates for future reference.
* Keep up-to-date with the latest technology trends.
* Coordinate with 3rd Parties and Stakeholders.
Essential Experience
* Solid experience with Windows (Desktop and Server), Linux, and MAC operating systems, along with a good understanding of all Microsoft Office products.
* Some experience with cloud infrastructure (Azure, AWS).
* Proficiency in administering M365.
* Experience with virtualization technologies (HyperV, VMware, etc.).
* Knowledge of TCP/IP and other networking protocols.
* Extensive experience with remote IT support tools.
* Experience working with web-based applications and process-driven workflows.
Desirable Experience
* Currently working in an IT helpdesk 2nd/3rd line environment.
* Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or Microsoft 365 Certified: Security Administrator Associate.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information, and Internet
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