Job Purpose:
The administrator will support the efficient operation of two care home locations, ensuring all administrative tasks are handled professionally. They will assist the managers in maintaining smooth day-to-day operations and help achieve the business's goals and objectives.
Location:
The ability and willingness to work across two sites:
The Harry Care Home Westward Ho and Park Lane Care Home Barnstaple.
Hours:
Monday to Friday 9am - 5pm. Working at The Harry 2 days and Park Lane 3 days per week.
Skills, Knowledge, and Characteristics Required:
* A professional, approachable demeanour and a confident, friendly telephone manner.
* Excellent verbal and written communication skills, with strong organizational and interpersonal abilities.
* The ability to take initiative, work independently, and collaborate effectively within a team.
* Proficiency in Excel, Word, and Outlook, with the capacity to quickly learn new applications, along with efficient typing and computer skills.
* An honest, reliable, and adaptable individual with a warm, personable attitude.
* A minimum of 2 years of administrative experience.
General Duties and Responsibilities:
* Provide friendly, welcoming, and professional support at all times.
* Prepare contracts and invoices for new residents and maintain accurate records of payments received prior to admission and monthly thereafter.
* Maintain up-to-date resident records throughout their stay, including financial LPA/EPA, contact details, and deposit records.
* Raise invoices for Local Authority and CHC-funded residents and track payments.
* Prioritise tasks and utilise various software applications to produce correspondence, documents, and spreadsheets as required.
* Respond to communications from legal and official bodies regarding current and former employees, ensuring relevant information is passed to the Manager for further action.
* Maintain accurate staff records, including annual leave, sickness, and attendance, providing information to the Manager as needed.
* Verify staff timesheets against the rota on a weekly basis.
* Process monthly staff wages using Pay Portal, ensuring hours worked, annual leave, and deductions are accurately recorded. Follow guidance from the Financial Controller as needed.
* Coordinate the annual servicing schedule for essential contracts (e.g., lifts, fire systems, manual handling equipment, nurse call systems, water safety monitoring), liaising with the Maintenance Managers throughout the year.
* Verify received orders, process invoices, and pass them on to the Finance Controller.
* Maintain accurate petty cash records for both resident floats and general petty cash, using appropriate spreadsheets.
* Regularly update the 'residents portal,' uploading photos, event details, and calendar updates, and managing user passwords and staff profiles.
Job Type: Full-time
Pay: £30,000.00 per year
Work Location: In person