IT Support Contractor - 2 month rolling contract - £150 / Day Rate ?? Location: York ?? Start Date: ASAP ? Contract Length: 2 months rolling ?? Rate: £150 per day (Inside IR35) We're looking for a reliable and customer-focused 1st/2nd Line IT Support Contractor to support a hospice environment in York. This role is ideal for someone with strong Microsoft desktop support experience who is comfortable working in a sensitive and compassionate setting. ?? Key Responsibilities: Provide L1 desktop support services to end users Deliver hands-on troubleshooting and issue resolution ??? Support users with day-to-day IT queries and incidents Manage Microsoft 365 tenant administration, including user and group management Assist with SharePoint permissions and access management Ensure high levels of customer service and professionalism at all times ?? ?? Candidate Profile: Experience in 1st/2nd line IT support (Microsoft-focused) Comfortable working in a hospice environment - must be well presented and empathetic Strong customer service skills and patient communication style Confident with desktop troubleshooting and user account management Able to work independently and represent the consultancy professionally ??? Interview Process: 1-stage interview with Hiring Manager Followed by a conversation with the end customer Randstad Technologies is acting as an Employment Business in relation to this vacancy.