Business support supervisor (r&m)

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role We are looking for a Business Support Supervisor to join our Repairs & Maintenance service. This is a key operational role responsible for leading our Business Support Officers/Schedulers and ensuring the smooth, efficient scheduling of responsive repairs and planned maintenance across the borough. You will play a central part in managing our new Housing Management System, supporting workforce scheduling, appointment management and performance monitoring. Key Requirements Leading, supervising and developing a team of Business Support Officers/Schedulers. Overseeing the scheduling of responsive repairs and planned maintenance, ensuring operatives are allocated effectively. Monitoring daily workloads, rescheduling appointments and ensuring repairs are completed within target timescales. Acting as a key point of contact for Customer Services regarding repairs enquiries. Ensuring accurate use of IT systems, maintaining up‑to‑date records and producing performance reports. Liaising with operatives, supervisors, contractors and tenants to coordinate access and resolve issues. Managing customer enquiries and complaints in line with council policies. Supporting continuous improvement by reviewing processes and identifying efficiencies. Conducting 1:1s, appraisals and addressing performance issues where required. Ensuring compliance with customer care standards, health and safety and data protection requirements. Skills & experience We’re looking for someone who is organised, proactive and confident in leading a busy team. You will bring: At least 2 years’ experience in an administrative or technical environment (social housing desirable). Experience supervising, motivating or leading staff. Strong IT skills, including databases, scheduling systems and Microsoft Office. Excellent communication and customer service skills, including handling complaints. Ability to analyse data, produce reports and support performance monitoring. Strong organisational skills with the ability to prioritise and manage competing demands. GCSE Maths and English (Grade C or above) or equivalent. NVQ Level 3 in Customer Services or Business Management (desirable). Additional Information The Councils offer a range of staff benefits: pension generous leave entitlements starting at 25 days plus bank holidays (pro-rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more Interview date: to be confirmed by the Repairs & Maintenance Management Team What next Need further information on the duties of this post? Please contact Mike Walsh (recruiting manager) on email mike.walsh@bromsgroveandredditch.gov.uk If you experience difficulties when applying online then please contact HR at recruitment@bromsgroveandredditch.gov.uk If this role interests you please select the 'Apply Now' button Attached documents Job Description & Person Specification