Gym Manager - Detention Custody Officer Manager - Heathrow Immigration Removal Centre
£38,873.66 per annum
Pension and life assurance
Job objectives and responsibilities
· To perform the duties of a Detainee Custody Manager in line with contractual requirements, legislation and company standards.
· To maintain high standards of security and safety whilst ensuring the welfare and decency of residents .
· To promote and deliver meaningful gym activities within the sportshalls, gym areas and courtyards ensuring contractual compliance and a safe and seucre environment is manintained.
· Create monthly timetables and reports that reflect needs of current population ensuring any trends are highlighted in line with Mitie policeis and procedures.
You will be a badged Detention Custody Officer, responsible for daily interactions with immigration residents. You will be required to attend a training course, which includes Health and Safety as well as Control and Restraint training.
You must be eligible for CTC clearance.You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.
Main duties and accountabilities
· Manage a full activities timetable within the sporthalls, gyms and courtyards ensuring a safe and secure environment is maintained which detainees can access purposeful activities throughout their stay.
· Oversee and organise in the development and delivery of a wide range of activities, events, competitions and educational opportunities for detainees to enable them to meaningfully occupy their time and meet contractual and company requirements.
· Maintain equipment and stock levels working with outside agencies to ensure best practices are followed at all times.
· Engage with and manage residents in activities and meetings to ensure all needs are met and uptake is of a good level covering the 9 protectetd characteristics under Equality Law 2010.
· Maintain high standards of security and safety at all times, promoting an environment of positive behaviour that supports the welfare of residents and staff.
· Deal with inappropriate behaviour to ensure a safe and secure environment.
· Participate in the control of incidents and emergencies to ensure their swift resolution.
· Complete all documentation and administration in line with company policies so that accurate contractually compliant data is maintained.
· Promote the regimes activities, liaising with other departments, to ensure relevant activities are offered and uptake is optimised.
· Develop links with appropriate external stakeholders to support detainee engagement and activities within the Centre.
· Deploy staff effectively and appropriately to ensure the smooth running of services.
· Coach and support staff development to maximise staff performance, motivation and contribution.
· Manage and monitor staff on a day to day basis to ensure an effective sports programme is delivered in line with contractual obligations, legislation and company standards.
· Organise and manage the provision of timely accurate data to meet all relevant standards.
· Deal with queries and issues ensuring resolution or prompt escalation to ensure the safety, security and welfare of staff and detainees.
· Prepare for both scheduled and/or unannounced inspections and ensure that the provision is being managed and developed in line with the recommendations made by the client and HMCIP.
· Undertake other managerial duties as required to ensure the smooth and effective running of the Centre.
Person Specification
· A minimum of an NVQ Level 2 Fitness Instructor qualification is required.
· Previous experience or qualifications in sports or activity-based areas is an advantage.
· Good organisiation and IT skills is required.
· A willingness to undertake all mandatory tasks as required is vital.
· Previous experience in promoting, organising and delivering events or activities is required.
· Previous experience in managing a team would be an advantage.
· Experience within the custodial setting would be an advantage.
Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.
Care + Custody Competencies
Resident Care and Management
-Interacts with residents easily, quickly building rapport but maintaining professional distance
· Is impartial, fair, assertive, consistent and confident with residents
-Treats residents with respect as individuals and encourages residents to do the same to others
-Listens carefully to residents, including picking up on unspoken communication
-Explains issues clearly to residents and keeps them informed at all times of relevant issues
-Makes time to understand residents and regularly helps them, working hard to meet their needs
-Shows empathy and compassion
-Diffuses anger and worries in residents
-Acts upon signs of distress, self-harm or anger
-Encourages residents to express their concerns, take responsibility for their behaviour and participate in activities and programmes
-Is observant
Delivering Excellence
-Produces high quality, accurate work to timescale
-Follows and understands Care & Custody standards and procedures
· Clearly understands consequences of not achieving standards
· Records and checks information and documentation accurately
· Maintains concentration and focus on task/job in hand
-Actively seeks ways to make improvements
-Accepts responsibility for own actions
Teamwork
-Works effectively with others
-Shares information and experience
-Does his/her fair share
-Supports colleagues
-Builds positive lasting working relationships
-Supports team members and team decisions
-Accepts help and support
Communication
-Is confident, clear, accurate and to the point when sharing/giving information
-Maintains eye contact when communicating
-Asks questions and probes to gain relevant information
-Summarises key relevant points
-Seeks clarification when necessary
-Listens to and carefully reads instructions and information
· Is discreet and maintains confidentiality of information
· Is polite and tactful
-Checks theirs and others understanding
-Adjusts language to the demands of the situation
-Uses non-verbal communication constructively and effectively
Safety, Dignity and Diversity
· Shows respect for others treating people fairly with dignity and consideration
-Knows the Company policy on safety, dignity and diversity
-Maintains the health, safety and welfare of self and others
-Does not discriminate against or harass others
-Challenges inappropriate behaviour and language explaining why it is unacceptable
Planning and Organising
-Is organised and structured in approach
-Prioritises and manages own time effectively
-Organises and plans own workload
-Completes tasks on time, meets deadlines
Change Orientation/Flexibility
-Is open to change and is flexible
-Is willing to try out different ideas, solutions, technologies and working practices/methods
-Adapts to changing requirements and priorities
-Quickly picks up new ideas and ways of working
-Supports and assists with implementation of new ideas
-Maintains effectiveness during rapidly changing situations or priorities
-Makes suggestions to improve practices, systems and procedures at work
-Questions existing methods constructively with the aim of improving service delivery
Interpersonal Skills
-Reacts perceptively to a team or individual
-Controls own emotion effectively
-Remains emotionally detached, calm and objective when necessary
-Deals effectively with opposition or criticism
-Aware of impact of own behaviour and modifies it as a result of feedback
· Thinks before reacting
· Is aware of cultural and social factors that influence behaviour
· Maintains a sense of humour