An exciting opportunity has become available for a full-time post (37.5 hours/week) to work in the Cardiology Department at Queen Elizabeth Hospital.
* Liaise with staff and service users
* Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
* To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
* Arranging patients' appointments as required under direction of the Medical Secretary Supervisor
* Arranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary Supervisor
* To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature
* Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits
* To maintain the Consultant's diaries as required
* Input and look up patient data on Trust IT systems in accordance with Trust policy
* To ensure Consultant's post is opened daily and dealt with accordingly
* Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
This is for an individual who relishes a challenge and is keen to use their own initiative. The applicant must be able to work under pressure and have excellent problem-solving and time management skills to meet competing priorities.
The successful post holder should have a proactive and friendly attitude and be able to meet the main duties of the role as identified in the job description. You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that supports the consultant and wider team. You must possess excellent organisational skills and be experienced in dealing with confidential information. You will need to be resilient, flexible to changing daily priorities and remain calm under pressure. In return you will receive an excellent support network, training opportunities and a real chance to excel within a highly motivated team. Previous secretarial & audio typing experience is preferred. The successful candidate will have a good standard of English and be confident about using MS Office as well as other software applications.
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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