We’re The Highland Soap Company - a family-run maker of organic soap and skincare, based at the foot of Ben Nevis. Our Visitor Centre is one of the Highlands’ best-loved stops, combining a busy retail store with our Larder Café, welcoming tens of thousands of visitors each year. We have a strong, full-staffed team across all departments.
We’re looking for an experienced, hands‑on General Manager to lead the day-to-day operation and drive the next stage of growth across tourism, retail, and hospitality. The right person is likely to be the GM of a hospitality business with multiple revenue streams, or a Visitor Centre or tourist destination. A cooking background or experience with kitchens would be useful.
The role
You’ll take ownership of site performance, standards, people, and guest experience - working closely with our directors to track KPIs and deliver commercial improvements across the shop and cafe. We have a 10,000 sq ft facility with a 80 cover restaurant, a busy shop and a brand new children's play area.
What you’ll be doing
* Lead daily operations across retail and café, ensuring great service and smooth delivery
* Oversee rotas, stock, merchandising, food service standards and presentation
* Lead, coach, and develop a multi-skilled team across FOH, kitchen, and retail
* Own key site KPIs and reporting - sales, margin, labour, waste, conversion, and feedback
* Spot and deliver growth opportunities - events, new visitor experiences, developing the restaurant
* Maintain strong compliance across Health and Safety and HR processes - without central support
About you
* Proven senior management experience in hospitality, destination retail, tourism, or visitor attractions in a business of significant scale
* Good personal taste - we are keen to retain our reputation as one of the best places to have lunch, coffee or places to shop in the Highlands
* Commercial and operationally strong - confident with targets, standards, and efficiencies
* Calm, organised, and people‑led - you set the tone and lead from the front
* Comfortable in a fast‑paced, multi‑revenue environment
* Based locally or willing to relocate to the Fort William area (or within commuting distance). Relocation packages possible.
To apply
Please send your CV and a letter outlining why you’re a fit for this role to archie@highlandsoaps.com. Applicants must have the right to work in the UK.
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