Customer Representative
Location: Torquay
Working Pattern: Hybrid working
Salary for both roles: £24,500
Website and Company: https://www.brightsideinsurance.co.uk/
**3 weeks full time training at a local Hotel in Torquay**
About the team
We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment.
We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
About the role
1. You will take inbound calls from our customers helping them with queries about their existing policies.
2. You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex.
3. Using your product knowledge and customer service skills you'll resolve and offer solutions
4. Building rapport and understanding each customer's ...