Cripps LLP, Tunbridge Wells, Kent, United Kingdom
Job Description
Posted Tuesday 13 May 2025 at 01:00
We have an exciting new role...
Responsibilities for this role include but are not limited to:
We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our Tunbridge Wells office. This key role provides high-quality IT support across the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time, office-based role, with potential for agile working after completing probation.
About the role
As the first point of contact for IT support, you will assist colleagues via email, telephone, in person, and MS Teams. Responsibilities include logging and managing support requests, troubleshooting and escalating issues to minimise disruption, and maintaining IT equipment, including preparing meeting rooms for online presentations. You will also contribute to knowledge sharing within the team and support IT projects as required.
The Service Desk team operates Monday to Friday, with shifts on rotation.
About you
You should have experience in IT support, ideally within professional services, with strong knowledge of Microsoft Office 365, Active Directory, Intune, Mimecast, VPNs, and two-factor authentication. Hands-on experience supporting iPhones, laptops, and multi-screen setups is essential. A proactive, service-driven approach, excellent problem-solving and communication skills, and the ability to work independently under pressure are required.
You will spend at least 60% of your working week in the office; however, flexible arrangements may vary. Our culture emphasizes working together in the office to foster collaboration and cohesion.
At Cripps, our purpose is to make a positive and lasting difference. In 2024, we became a certified B Corporation, demonstrating our commitment to social and environmental responsibility. We are dedicated to continuous improvement as a responsible, sustainable, and inclusive business. Join us to help solve real-world problems, champion big ambitions, and make a personal impact on our people, clients, our planet, and our communities.
Find out more here. Certified B Corporation | Cripps.
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