What will you be doing?
Co-operation is central to making sure our stores thrive in their communities. At the heart of great teamwork are great leaders: people like you who support, develop, and manage an exceptional team.
With great leadership comes great responsibility. As a role model of the behaviours and standards you want to see, you’ll help communicate and lead our ways of working for new colleagues and provide them with growth opportunities to excel.
Our customers, members, and communities are at the centre of everything we do. You’ll go above and beyond to ensure every customer receives the best experience at any time they need it. You’ll help maintain the strong rapport our colleagues have with members in our communities.
In a varied role, you’ll work closely as part of the management team, supporting the day-to-day running of the store.
Key responsibilities include:
* Managing performance, including conducting reviews and addressing poor performance
* Ensuring colleagues adhere to Society policies and procedures
* Taking responsibility for the store’s financial performance and compliance
* Managing absence, including back-to-work interviews and improvement meetings
* Understanding scheduling and productivity
* Training colleagues and maintaining records
* Communicating key messages and priorities to the team
* Prioritising tasks to maximise sales and meet customer expectations
* Leading change initiatives
* Ensuring health and safety guidelines are followed by all colleagues
* Maintaining colleague safety
* Overseeing the day-to-day operations of the store
As you step into your new role as a team leader, you’ll undergo comprehensive training at one of our Difference Maker Academies. This program, lasting up to 4 weeks based on your experience, pairs you with an experienced Academy Mentor who leads high-performing teams and helps colleagues grow. This immersive environment equips you with the essential skills for your role and sets you up for long-term success with Central Co-op.
Our Difference Maker Academies are stores with excellent standards and management teams passionate about developing colleagues and helping them reach their potential.
You’ll be able to claim expenses for additional travel incurred during your Academy training.
How will I know if I am right for this role?
With previous Supervisor, Team Leader, or Duty Manager experience in a customer service environment, you’ll have a passion for delivering excellent service.
You should be enthusiastic, proactive, and adaptable, able to work at pace and with flexibility.
We seek individuals who take ownership of their development and can coach and develop talent within their team.
Open-minded and curious, you’ll stay aware of current and upcoming promotions, identifying opportunities for growth that benefit store performance and commercial success.
As a friendly and engaging team member, your love for talking with customers will naturally translate into delivering exceptional service daily. You’ll be a team player, building respectful, supportive, and empathetic relationships that facilitate teamwork and achievement.
You’ll guide your team to support ongoing progress and celebrate successes together.
You’ll make a positive difference in your community and motivate your team to be informed, motivated, and engaged.
What is in it for me?
* Competitive salary plus benefits
* Up to 20% colleague discount on products
* Access to retail discounts, savings on days out, and holidays
* Option to buy additional holiday entitlement
* Recognition programs for personal and professional achievements
* Enhanced family-friendly policies
* Profit-sharing through Colleague Dividend
* Paid volunteering days
* Charity support through Give as You Earn
* Healthcare Cashplan for health expenses
* Company Pension scheme
* Life Assurance after qualifying period
* Training and development opportunities
* Wellbeing resources and campaigns
* Financial wellbeing tools via Wagestream
* Flexible working options, including 4-day workweek, 9-day fortnight, and hybrid work
For more details, visit Rewards and benefits - Central Co-op.
Everyone is welcome. We’re committed to making reasonable adjustments during the recruitment process. Please specify any needs in the application form, and we’ll support you through the process.
Who are we?
Who are we?
We’re Central Co-op, a Member-owned and Member-led co-operative Society.
As a member, you’ll own a share of the business and make a positive impact in your community. Join us in our mission to create a sustainable Society and grow with passionate colleagues. Learn more at www.careers.coop.
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