Overview
and the job listing Expires on September 22, 2025
These positions serve as a Medical Support Assistant (Advanced) at VA Boston Healthcare Systems. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.
Duties may include, but are not limited to:
Duties
* Supports clinics regarding clinic profile management.
* Collects and updates insurance information from Veterans, family members and other eligible patients.
* Prepares correspondence and memos as needed.
* Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
* Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
* Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
* Follows procedures regarding Community Care referrals.
* Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
* Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
* Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
* Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
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