Care Coordinator - Full-time – Dorset
Varied role combining administrative responsibilities with direct patient contact and may include phlebotomy and Healthcare Assistant duties.
Job Type: Full-time - 37 per week
Work Location: In person
Pay: Up to £12.82 per hour
Key responsibilities include (but are not limited to):
* Getting involved in practice projects such as Care Navigation and directing patients to the correct help
* Administrative support – document workflow, prescriptions, managing tasks and emails
* Supporting the Patient Participation Group, including organising agendas, minutes, and associated administration
* Assisting with Covid and Flu clinics when required
* Contributing to the practice newsletter and updating the waiting room media screen
* Potential for undertaking phlebotomy and associated work-ups
About you:
* You will have a strong administrative background and a keen interest in healthcare
* Excellent attention to detail and the ability to respond sensitively to patient needs are essential
* You should be organised, adaptable, and comfortable working as part of a multidisciplinary team
Hours:
* 37 hours per week, Monday to Friday
The role of Care Coordinator at the Practice encompasses a range of patient facing and admin duties. This includes answering phone calls to the practice and queries, making phone calls and sending text messages/emails/letters, and completing all other admin duties required to provide our patients with the best care possible, with the long-term aim to also provide patients with phlebotomy and basic healthcare assistant duties.
Working alongside the wider team supporting continuity of care, signposting, providing links to stakeholders by being their nominated first point of contact, the role aims to provide more seamless and integrated care.
General computer skills are essential, experience of SystmOne would be an advantage.
Desirable Experience
* Knowledge of SystmOne
* Working in a GP Practice for 2 years