Income Officer Grade 5 - £14.03 37 per week 12 Months Contract Immediate Start Closing Date: Monday 16th June 2025 Essex County Council (ECC) are delighted to be recruiting an Income Officer on a full-time, temporary basis for North Hertfordshire Council. About Us North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together. Why work with us? We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community. Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices. At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job. The Role Assisting with the daily reconciliation of Cashier System input/output and reconciliation to the financial system. Responsible for the daily processing and authoring of all forms of income to the authority including cash, Direct Debits/Credits and Debit and Credit Card payments. Responsible for the transfer of Sales Ledger files by BACS. Directly responsible for maintaining suspense accounts, processing refunds and the investigation of payment enquiries, including liaising with the bank and Northgate, where required. Provides systems advice and service support to service areas. Responsible for assisting in the administration of the Council’s Cashiering function. To work closely and in partnership with the Controls Risk & Performance Team The Experience you will bring * Extensive understanding of PCI/DSS (Payment Card Industry Data Security Standard), ensuring card data integrity. * Extensive knowledge of computer software including MS Office applications * Good standard of numeracy and literacy * Excellent Communication Skills –Proven ability to deal comfortably with suppliers & customers to provide a helpful and understanding service. * To be able to communicate accurately to Management & Members * Experience of working in a pressurised environment * Ability to deal with difficult situations which may become stressful either to you or to the customer, either internal or external and suppliers. * Track record of working unsupervised and use own initiative where there is not a comprehensive procedure note, and take responsibility for actions * Experience of identifying process or service weaknesses and the development options for their improvement * Ability to develop and implement procedures * Experience of working in the team environment * Operational – Knowledge of banking and cash collection procedures * Experience of working in a cash collection environment, and experience of dealing with vat