About the Role
We are seeking a Digital System Support Technician to join our client's IT team on a contract basis. This role is critical in delivering a modern, efficient, and customer-focused support service for our digital applications, including HR, finance, procurement, and operational systems.You will play a key role in ensuring smooth operations, supporting users, and maintaining system integrity across the organisation.
Key Responsibilities
1. Create and provide user guidance and documentation (manuals, FAQs).
2. Draft and distribute all-staff email notifications for system changes, enhancements, and issue resolutions.
3. Manage calls at the service desk, providing timely and effective technical support.
4. Set up new user accounts and manage access permissions.
5. Follow the starter, mover, and leaver process for user lifecycle management.
6. Provide desktop support for hardware and software issues.
7. Support system upgrades, enhancements, and change management activities.
Essential Skills & Experience
8. Strong technical ability in Windows client-server environments and application support.
9. Excellentmunication skills (oral and written) with a customer service orientation.
10. Ability to create clear, user-friendly guidance and notifications.
11. Experience managing service desk calls and resolving technical issues.
12. Effective planning, organisation, and prioritisation skills.
13. Ability to work independently and as part of a team.
Qualifications
14. HNC in aputer-related subject AND at least 1 year’s recent experience in a System Support Technician role
OR
15. At least 3 years’ recent experience in a similar role.
Other Requirements
16. Full UK driving licence or access to transport.
Desirable
17. Experience working within localernment or public sector.