Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution,
and potential.
* Generous holiday allowance, starting at 28 days (including
bank holidays) and increasing with service—supporting your life beyond work.
* Paid birthday leave, so you can celebrate your special day
your way.
* We celebrate life’s milestones with you, offering generous
gifts and financial support for special occasions such as weddings and the
arrival of a new baby.
* Comprehensive wellbeing support, including free access to
our Employee Assistance Programme provided by Hospitality Action, offering
confidential support, wellbeing resources, and free legal advice.
* Tailored wellbeing experiences, from yoga sessions and life
coaching to wellbeing workshops designed to support both mind and body.
* Cashback healthcare plan, covering dental, optical,
physiotherapy, and alternative treatments—helping you stay at your best.
* Cycle to Work scheme, supporting a healthier and more
sustainable lifestyle.
* Preferential gym membership rates, helping you maintain your
health and vitality.
* Continuous learning and development opportunities, from
hands-on training to leadership masterclasses—empowering your career growth.
* Paid volunteering day, giving you the opportunity to support
a charity close to your heart.
* Employee referral programme, rewarding you for bringing
great talent into our teams.
* Complimentary meals on duty in our team restaurant.
* Exclusive room rate discounts across the Montcalm
Collection.
* International hotel discounts through Marriott Bonvoy,
giving you access to exceptional global experiences.
* City-wide discounts and perks, with savings across retail,
entertainment, essential services, fashion, and more.
* Recognition programmes, including vouchers and curated
rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events, bringing our
teams together to connect and celebrate in style.
Overview
The Night Auditor plays a dual role, combining overnight
front desk duties with the completion of daily financial reconciliations.
Responsible for ensuring accuracy in guest accounts, balancing the hotel’s
revenue, and preparing reports for management, the Night Auditor also serves as
a key overnight contact for guests.
This role requires attention to detail, financial accuracy,
and a warm, professional approach to guest service, ensuring both smooth night
operations and readiness for the following day.
Responsibilities
* Complete nightly financial audits, balancing guest accounts
and revenue.
* Prepare and deliver daily reports for Finance and Front
Office management.
* Process late check-ins, early departures, and guest
requests.
* Maintain accuracy in billing, postings, and cash handling.
* Serve as a professional and approachable point of contact
overnight.
* Manage overnight enquiries, bookings and guest requests.
* Support Night Manager in ensuring operational standards are
upheld.
* Handle guest complaints and issues efficiently, ensuring
timely resolution to guest satisfaction.
* Answer and manage incoming calls, emails and reservations,
ensuring all communication is handles professionally and efficiently.
* Accurately process payments and ensure the security of guest
information.
* Monitor safety and security of the property during the
shift.
* Conduct administrative tasks and system checks to support
next-day readiness.
* Record and communicate guest feedback and incidents in daily
log.
* Respond to emergency situations calmly, ensuring guest and
staff safety.
* Maintain the reception and lobby area to a professional
standard.
* Liaise with Housekeeping, Concierge, and other departments
to ensure guest needs are met.
* Assistant the Night Manager in any tasks required to ensure
smooth operations.
This job description sets out the main responsibilities
related to the role at Montcalm Collection. It is not intended to be
exhaustive, and duties may be varied from time to time as required by
management to meet the needs of the business.
Skills and Qualifications
* Diploma or certificate in Hospitality, Accounting, or
equivalent experience.
* Previous experience as Night Auditor or in Front Office
operations.
* Strong numeracy and financial reconciliation skills.
* Proficiency in Opera PMS or similar hotel management
systems.
* Fluent English required; additional languages are an
advantage.
Working Conditions
* Overnight shifts, including weekends and bank holidays.
* Extended periods of standing at reception.
* Balance of guest-facing service and administrative tasks.
* Requires focus during late/early hours.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.