Lorien are working with a leading services organisation based in Bradford who are currently looking for a 1st/2nd Line Engineer to support their internal and external customers.
You will work alongside other technical teams (infrastructure/Security and Software Development teams where you will help with the maintenance of account creation and access across the Group IT Systems.
Responsibilities:
* 1st/2nd line support
* Provision of new laptops for new starters and work with HR for induction
* Logging and processing support calls and requests meeting SLA's
* Provide full IT systems support
* Create and maintain key documentation
* Provide trend analysis of Service desk software and reporting
Skills:
* M365 Admin
* O365
* IP Telephone systems
* Networks
* Mac OS and Windows Desktop
* Anti Virus and Drive encryption - ESET (Moving to MS Defender)
* ITIL
This role is based on a hybrid basis with 3 days a week in the office and 2 days working from home.
This client does not offer sponsorship and must reside locally to the office.