Account Manager Operations Management
Emsworth
GBP40,000 GBP50,000 DOE
Flexible Working
Dynamite Recruitment s client is a well-established, Private Healthcare provider. As they expand, they are looking for a driven and commercially minded Account Manager who can not only nurture key client relationships but also oversee operational delivery to ensure outstanding service and efficiency.
This is a fantastic opportunity for someone who enjoys wearing two hats developing client relationships and making sure the operational side runs like clockwork. You ll be the link between the customer and the business, ensuring promises are delivered, processes are streamlined, and opportunities for growth are maximised.
Key Responsibilities
Account Management & Client Relationships:
* Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and loyalty.
* Act as the primary point of contact, managing expectations and resolving issues promptly.
* Identify opportunities for upselling and cross-selling to maximise account value.
* Prepare and deliver regular account reviews and performance reports.
Business Development & Growth:
* Proactively identify opportunities to grow existing accounts and secure new business.
* Collaborate with the marketing team to implement promotional campaigns that drive engagement and revenue.
* Support the creation of proposals and presentations to win new clients and partnerships.
Operational Management:
* Oversee day-to-day operations related to client delivery, ensuring projects and services are completed on time, within budget, and to a high standard.
* Monitor and manage resources, budgets, and operational performance.
* Identify and implement process improvements to boost efficiency and customer satisfaction.
* Ensure compliance with relevant regulations, company policies, and quality standards.
Strategic Planning & Reporting:
* Work closely with senior leadership to shape and deliver long-term strategies for both client growth and operational excellence.
* Provide clear, concise reporting on account performance, operational efficiency, and market trends.
What We re Looking For:
* Proven experience in account management with an operational management component.
* Strong communication and relationship-building skills.
* A commercially minded approach, with a track record of growing accounts.
* Ability to manage multiple priorities in a fast-paced environment.
* Financial awareness, including budget management and cost control.
* Competence with MS Office, CRM systems, and reporting tools.
If you re an ambitious Account Manager who thrives on balancing client relationships with operational oversight, we d love to hear from you.
For more information or to apply for this role, please email (url removed) #J-18808-Ljbffr