Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Job Description
Position title
Customer Service Coordinator - Aerospace
Issuing date
June 23, 2025
Organization
Trelleborg Sealing Solutions UK Ltd
Aerospace Hub Europe – North
Reports to
Customer Service Manager - Aerospace
Direct reports
None
Summary of the role
Specify the overall responsibilities and the main deliverables. Why do we need the role?
Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is provided with a first class service at all times. Developing a comprehensive knowledge of all aspects of customer service including company objectives, guidelines, procedures & workflows, that are so important in the Aerospace market.
To work as part of the UK Aerospace team in contributing towards the achievement of TSS UK Aerospace objectives.
Tasks and Responsibilities
Describe the tasks and responsibilities in more detail. Use bullet points.
First point of contact for all Aerospace customers enquiries / concerns
Investigation of Customer complaints or concerns. (Credit & Debits)
Receive and respond to customer’s quotation requests in an accurate and timely manner. Obtain feedback from customer and update appropriate systems
Receive and process customers orders / schedules in an accurate and timely manner according to Order Review process
Prioritize the workload to satisfy the customer needs and meet the Company targets
Developing a knowledge of company products / part numbering system
Ensuring Aerospace guidelines and procedures are adhered to at all times, seeking the Team Leader and Customer Service Manager’s support, if needed.
Working alongside the TSS UK Aerospace Key Account Managers to support, understand and develop the customer
* Working with the TSS UK Aerospace Technical team, Aerospace Quality team, Finance team, as well as with our Suppliers and Aerospace dedicated SCM team on a daily basis to ensure every Aerospace Customer’s need is dealt with in a proper way.
Monitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first time
To be expected to work in other areas of the customer service department should the demands of the business require them to do so
* Any other duties as reasonably required