Casa Hotel is the highest AA rated 4-star hotel in Chesterfield, Derbyshire. An independently owned hotel which boasts 100 bedrooms, 12 meeting rooms accommodating up to 280 guests, it is home to Cocina, a beautiful two-rosette restaurant and relaxed lounge bar.
This is a fantastic opportunity to join us as a part or full time receptionist at Casa Hotel and Peak Edge Hotel. You will work as part of an established team to deliver flawless service to all guests. Shift patterns to include 7am - 3.30pm, 12pm - 8.30pm and 1.30pm to 10pm
Are you a vibrant, confident team player with a passion for customer service who wants to join a fantastic team with a family feel? If so, this is the job for you
Salary & benefits
· The ability to request a 50% advance of your monthly wage
· Fantastic working environment within the group with opportunities for progression
· Staff discounts at Casa and Peak Edge Hotel
· Employee Assistance Programme via Westfield
· Complimentary meals on duty
Key requirements: -
The successful candidate will preferably have experience within a similar role at 4-star level.
The successful candidate will also be hardworking, honest, a good team player and flexible with working hours.
Knowledge of Opera PMS is highly desirable but not essential as training will be provided. The successful candidate will have a strong ability to work under pressure in a fast-paced department, dealing with enquiries regarding all aspects of the hotel.
You will have good working knowledge of Microsoft office and have an impeccable telephone manner as well as a professional appearance.
Above all else we require an individual that is passionate about delivering an exceptional level of guest service, our responsibility is to ensure that the guests stay is relaxed, enjoyable and that their expectation is exceeded.
Duties:
* Oversee all aspects of the front desk with a focus on the guest, their stay and their experience
* Carry out the check in/out procedure to a 4* standard, along with all guest interaction
* Answer the busy Hotel phoneline throughout the shift and deal with all incoming enquiries
* Manage the guest messaging system and act on their request
* Work closely with other departments to ensure the guest's journey runs smoothly and entices a return visit
Please note that shift patterns and working days do alter dependent on business needs, so full candidate flexibility is required.
Casa and Peak Edge Hotel conduct recruitment in-house, so please no agency enquiries.
Job Types: Full-time, Part-time, Permanent
Pay: Up to £12.49 per hour
Expected hours: 24 – 40 per week
Benefits:
* Company events
* Employee discount
* On-site parking
* Referral programme
Ability to commute/relocate:
* Chesterfield, S41 7JB: reliably commute or plan to relocate before starting work (required)
Work Location: In person