Reporting To: Retail Area Manager
Location: Windsor
Contract Type: Permanent
Hours per week: 40
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea! It was founded by Krisi & Mike, who met while studying Politics at university. From packing tea in their bedroom to operating multiple retail stores and an international online store, Bird & Blend has grown over ten years to lead tea innovation in the UK. Read more about us: Our Story
About This Role
As a Store Manager, you’ll engage with customers, guide them to the right products, and inspire your team to provide memorable and inclusive customer experiences. You’ll handle budgeting, marketing strategy, and customer base growth while coordinating daily activities and building relationships with stakeholders in a dynamic environment. This full-time role (40 hrs/week) includes weekends and some evenings, with an on-site working pattern.
Responsibilities
* Customer Experience: Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer‑focused culture with memorable interactions.
* Customer Focus: Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
* Sales: Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost sales and the customer experience.
* Motivate and Inspire: Lead, motivate and support your team to achieve individual and collective goals.
* Coaching: Provide feedback and coaching to enhance individual and store performance.
* Recruiting and Training: Recruit, induct, train, and develop a high‑performing team that fosters a positive store environment.
* Daily Operations: Oversee daily store operations, including opening and closing procedures.
* Staff Rotas: Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times.
* Merchandising Standards: Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible.
* Sustainability: Use your passion for the environment to support B&B in reaching its sustainability and impact goals, leading the team accordingly.
* Stock Management: Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available.
* Stock Takes: Arrange, plan and execute stock takes.
* Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers.
* Sampling: Motivate and lead the team to spread the word about our teas, greeting customers with a sample inside or outside the store.
* Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities.
About You
* People Management Experience: At least 2 years of previous experience in a management role or similar within a customer service environment.
* Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same.
* Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes.
* Team Leadership: Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment.
* Communication and Problem‑Solving: Excellent communication, problem‑solving, and visual merchandising skills.
* Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.
* Customer Service Skills: Excellent customer service skills with the ability to build rapport and connect with customers confidently.
* Employment Relations: Experience in managing employee relations cases effectively.
* Professionalism: Foster a professional, fair, and kind relationship with customers and your team.
* Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively.
* Open Mindset: A curious and open‑minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives.
* Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times.
* Commitment to Excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
* Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store.
Perks
* We are proud to be a Sunday Times Best Places To Work 2024 employer.
* Friendly and supportive team culture: Enjoy working alongside a team of like‑minded individuals who value collaboration, camaraderie, and fun in the workplace.
* Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company‑sponsored pension scheme.
* Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, with an increase over service.
* Your birthday off!
* Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
* Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc.
* Life Happens Leave: Paid leave specifically dedicated to unexpected challenges.
* Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
* Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products.
* Employee Assistance Programme: Access confidential and professional mental health support services.
* Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contributing to environmental conservation.
* Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days.
* Dog‑friendly office: Bring your furry friend to work and enjoy a pet‑friendly environment.
* We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances.
We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
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