Customer Account Coordinator (Manufacturing)
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
£25,500 + Annual Bonus (Team Based)
Trafford
Permanent
Due to exciting growth we are recruiting for an experienced Internal Account Coordinator to join out clients incredibly busy Commercial Team. For the ideal candidate, we are looking to get you started ASAP.
Our client is a World Class manufacture and supplier of chemicals for the personal care, cosmetics, HI&I and many industrial applications. They offer an impressive wide range of chemical manufacturing capabilities on behalf of its global customer base.
They are part of a dynamic group of businesses engaged in the development, manufacture and distribution of chemical intermediates for Personal Care, Household Care and Industrial applications.
They have a hugely exciting future with plans to grow the business dramatically over the next 3 years which will have a fantastic impact on the development and internal promotion of their employees.
If this sounds like the a business and a team that you would like to join and become an integral part of this exciting journey this could be your new role!
Your New Role
As part of their sales team, actively promote their Chemicals name, products and services into a global market.
Carry out multiple duties including Order processing, Production oversight, Transport & Logistics and Invoicing.
Provide all the relevant copies of COAs, POD, raw material collection.
Be the internal face for our customers and ensure orders and expectations are met.
As our clients new Internal Account Coordinator, you will will take responsibility for managing and carrying out all related matters for our customers.
The business is looking for a clear communicator, confident, self-motivated and proactive candidate with enthusiasm, a passion for sales and putting customers first. Suitable candidates will have the ability to prioritise multiple orders and allocate stock to meet all customer expectations.
Your Duties/ Areas of Responsibility:
Internal focus for identified customers.
Inputting orders.
Order acknowledgment (Confirmation of completion & collection date/ Amending orders, tracking date movements & communicating to customers).
Create and send COA/ collection notes to customers.
Manage Customer Release Notes.
Generate invoices to customers.
Dealing with customer complaints.
Regular dialogue with customers by phone, email and face to face meetings to develop strong relationships.
Quarterly customer forecast/offtake (Check, Plan and allocate stock).
Monthly stock report to be generated and sent to customers.
Understand customers market and align the business to deliver their expectations.
Proactively ring customers to encourage placement of new sales orders.
Assist in organising exhibitions, attending as required.
Other tasks as required by your manager.
Your Experiences will ideally comprise of:
A strong customer service background.
Work under pressure and to strict and sometimes challenging deadlines, with the ability to prioritise own work.
Work on own initiative but realise the need for the whole team to get the business done.
Excellent communication skills, written and verbal.
Excellent interpersonal skills.
Have excellent administration, planning, organisational and time keeping skills.
Positive Can Do attitude to challenge and deliver customer expectations.
Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned.
Chemical knowledge desirable.
Contractual Benefits
25 days holiday + bank holidays, 3% pension, Laptop
40 hour week with flexibility on start and finish times
To Apply
Please click on the link. I look forward to receiving your application.
Thanks
Kelly
Kelly Newell
Manufacturing Division
Avid Personnel
TPBN1_UKTJ