IT Support Engineer
£(phone number removed)
Based on site in Cambridge
I'm pleased to be supporting a fast-growing and innovative organisation in the search for an experienced IT Support Engineer to join their team in Cambridge.
Key Responsibilities
Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues
Troubleshoot hardware, software, and network problems (both face-to-face and remotely)
Resolve escalated support tickets with a customer-focused approach
Support onboarding processes, including account and device setup
Manage and support Office 365 applications (Teams, SharePoint, Exchange)
Maintain and update IT documentation and user guides
Assist in infrastructure improvement and IT projects
Troubleshoot issues with desktop, network and application performance
Administer and manage Azure AD, Intune, Group Policy, 2FA, SharePoint and Teams
Support Wi-Fi, VPNs, network connectivity, backups, security and storage systems
Maintain virtualised server environments and OS deployments
Deliver technology improvement initiatives via agreed change control processes
Support scientific end user computing and wider IT engineering needs across the business
About You
Minimum 3 years' experience in IT support, ideally in a 2nd Line role
Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory
Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk)
Certifications (CompTIA, Microsoft, ITIL)
Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing)
Teams Telephony integration & PSTN phone systems
Scripting with PowerShell, Bash or Python
Hyper-V virtualisation
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Excellent problem-solving skills with the ability to absorb and share technical knowledge
Clear communicator – confident working with users of varying technical ability
Strong customer service ethos with a passion for IT security and innovation
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