Overview
Account Manager Enterprise role at SHI Corporation UK Limited. Based in Milton Keynes (EMEA HQ) with responsibility for developing both existing and net new customers within the UK Commercial sector by calling into prospective and existing customers to introduce SHI’s value propositions and grow share of wallet.
Role Description
As an Enterprise Account Manager, you will be focused on selling solutions from SHI’s core competencies, including hardware, software licenses, cloud services, datacenter solutions, ITAM and professional services. You will understand prospects’ and existing clients’ business needs while focusing on SHI’s Enterprise Software Licensing and Cloud services from partners such as Microsoft, AWS, VMWare, Veeam, Cisco, Citrix, HPE and Dell Technologies. Your role is to represent our core values of providing world-class customer support and achieving monthly targets and KPIs, and to work closely with support functions across SHI International. You will be expected to continue learning and developing your skills by completing sales certifications as set by the business.
Responsibilities
* Development of existing and new prospective clients to achieve sales targets as set by the business within the designated business area
* Increase lines of business within client accounts focusing on SHI’s core competencies
* Increase and maintain contact with decision makers
* Follow up with leads/potential business
* Complete customer IT profiles in CRM on a daily basis
* Follow up on email marketing campaigns
* Attend customer meetings and QBR sessions, minimum of 5x customer meetings per week
* Develop strong relationships with key partners and vendors
* Exceed profit and revenue targets
* Complete all KPIs as set by the business on a quarterly basis, including training and development courses as determined for your role
* Book meetings for technical specialists
* Drive attendance to SHI hosted technology days
* Understand daily business needs leading to transformational project-based work
* Continue to develop business relationships with customers that are built and continue to support and sell IT solutions
Behaviors and Competencies
* Time Management: Effectively manage tasks and deadlines
* Organization: Prioritize daily tasks and manage personal workflow
* Planning: Identify opportunities for improvement and organize resources
* Communication: Communicate complex ideas clearly and adapt to the audience
* Presenting: Prepare and deliver presentations with clarity
* Interpersonal Skills: Build relationships and resolve conflicts
* Digital Acumen: Use digital tools to improve processes
* Documentation: Create and update accurate documentation
* Teamwork: Contribute in a team and respect others’ contributions
* Follow-Up: Track and follow up on tasks independently
* Adaptability: Adjust to changes and manage multiple tasks
Skill Level Requirements
* Commitment, attitude and sales discipline
* Entrepreneurial mindset to build your own customer base
* Proactive mindset to learn about new and emerging technology
* Ability to build rapport with potential customers and leverage internal resources
* Excellent verbal and written communication
* Phone communication and cold calling skills
* Ability to draft professional email communications
* Attention to detail and accuracy
* Organizational and multitasking capabilities with problem-solving skills
* Driven and self-motivated to hit individual and team targets
Other Requirements
* Completed Bachelor's Degree or relevant work experience
* 2-4 years of experience in outside sales, inside sales management, or pre-sales supporting large organizations
* Ability to travel to SHI, Partner, and Customer Events
* Advanced sales certifications (e.g., Microsoft, Dell, HP, Cisco, AWS, Lenovo) preferred
* 2-4 years of experience in a Customer Success role preferred
Equal Employment Opportunity
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
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