IT Training Manager
Location: Hybrid – Plymouth with travel across Devon (up to 2 days/week)
Salary: £35,000 - £45,000 p.a. (DOE) plus performance bonus
Contract: Full-time, Permanent
At Delt Shared Services, we don't just provide IT and business support - we enable public services to deliver critical outcomes across the Southwest. As a not-for-profit company jointly owned by the NHS and local government, everything we do has purpose.
We're now looking for an IT Training Manager to lead our clinical and IT training function, supporting General Practices across Devon. If you're passionate about improving digital confidence in primary care settings, know your way around GP clinical systems and Microsoft tools, and have a track record of leading training delivery - this could be your next step.
What You’ll Be Doing:
* Leading a dispersed team of Clinical System Champions to deliver impactful, consistent training services across GP practices.
* Designing and delivering training solutions on key clinical systems and national applications (e.g., SCR, e-RS).
* Providing basic IT training to primary care staff - including Microsoft Teams, Word, Excel, and PowerPoint - tailored to varying levels of digital literacy.
* Building and maintaining strong relationships with the Integrated Care Board and other key stakeholders.
* Conducting training needs analyses and driving continuous improvements in service delivery.
* Managing budgets, resources, and reporting to ensure efficient operations and high levels of customer satisfaction.
What We’re Looking For:
* Experience managing and coaching teams, with an ability to lead through influence in a matrixed environment.
* Proven experience across the full training cycle; from needs analysis to delivery and evaluation.
* Strong skills in Microsoft Office applications and familiarity with e-learning and blended learning methods.
* Ability to manage multiple workstreams and work collaboratively across partner organisations.
* Excellent interpersonal and communication skills, with a talent for building trust and engagement.
* A full UK driving licence and willingness to travel to GP practices (up to 2 days per week).
* Experience in or understanding of General Practice or the NHS is a distinct advantage.
The salary for this role is £35,000 - £45,000 per annum, reflecting our openness to candidates with varying levels of experience and expertise.
Why Delt?
We offer more than a job. At Delt, you’ll find meaning in your work, flexibility in how you deliver it, and a commitment to your development. Recognised as one of the UK’s most loved workplaces, we’re proud to build services that matter - for the NHS, local authorities, and the communities they serve.
Benefits include:
* Generous holiday allowance of 25 days plus bank holidays
* Up to 12 flex leave days a year
* Matched contribution pension scheme up to 10% of salary
* Life assurance scheme
* Opportunities to buy and sell leave
* Employee shopping savings portal
* Opportunities for training to be funded by Delt
* EV salary sacrifice
* Annual Performance Bonus
* Employee assistance programme supporting mental and physical wellbeing
If you want to know about the total package we offer, please see our future employee page here https://deltservices.com/careers/
Deadline for applications: Applications will be considered on a rolling basis, so please apply early. We reserve the right to withdraw this vacancy as suitable candidates are identified.
Apply today and help us help others do amazing things.