Job Description
Oracle HCM Support Analyst \n Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Help build and keep the nation's critical infrastructure connected and protected 24/7.
\n Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. \n First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
\n Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. \n Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to r...