Job summary
We are seeking a dedicated and organised individual to join us in a key Management Support role. Working at the heart of the practice, this position supports all areas of the management team, helping to ensure the smooth and compliant operation of services across the surgery.
The successful candidate will be joining a welcoming, proactive team and will work closely with colleagues across all departments. This role is vital in supporting all areas of the management team, contributing to operational efficiency, compliance and the delivery of safe, effective services across the practice. This is an excellent opportunity to be part of a collaborative and supportive team, where your contribution will directly impact patient care and operational excellence.
Main duties of the job
Operational Support
* Deliver and monitor routine Health & Safety and premises checks, ensuring compliance with national/local standards
* Act as the first point of contact for maintenance, IT, phone, and security systems issues
* Manage stock levels of essential supplies
Compliance & Communication
* Support audits, compliance processes and updates to Health & Safety and Infection Control procedures
* Coordinate staff training and inductions, maintain accurate compliance records
* Assist with complaints and significant event handling, from logging to investigation support
IT & Systems
* Maintain an understanding of key IT and clinical systems (e.g. RADAR)
* Provide system support, troubleshooting and user training
* Report IT issues and support system upgrades and best practice use
Patient & External Engagement
* Support operational aspects of patient complaints and special clinics (e.g. flu)
* Help manage internal and external communications, deputise when needed
* Stay informed of NHS and primary care changes that affect the practice
General Administration
* Lead or support non-clinical meetings, including agendas and minutes
* Provide flexible administrative cover and act as a central hub of information
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate, and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
The Stamford Surgery is a well-established, dynamic GP practice serving a growing patient population of approximately 28,000 patients. As part of the Lakeside Healthcare Group, we are committed to delivering high-quality, patient-centred care within a supportive and forward-thinking environment.
Our team is made up of dedicated healthcare professionals and support staff, including GPs, nurses, advanced clinical practitioners, healthcare assistants, and an experienced administrative and management team. Together, we work collaboratively to ensure the smooth running of the practice and the highest standard of service for our patients.
Details Date posted
17 June 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3007-25-0098
Job locations
Lakeside Healthcare
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Job description Job responsibilities
Supporting the overarching Lakeside Healthcare Group strategy, this role supports the delivery of a compliant and effective business function and service across the Stamford Practices.
Reporting to the Operations and Compliance Manager and in conjunction with the Senior Management team the individual plays a crucial role in ensuring the site maintains a satisfactory CQC rating and other regulatory standards through the delivery of effective coordination and administrative support, and compliance against coordination of premises, facilities, IT systems, human resources and health and safety. In addition, to provide a comprehensive administrative and information service to support the administrative management of a range of process including, Complaints, Significant Events, Audits Compliance reporting. Coordinating activities and communications between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Job description Job responsibilities
Supporting the overarching Lakeside Healthcare Group strategy, this role supports the delivery of a compliant and effective business function and service across the Stamford Practices.
Reporting to the Operations and Compliance Manager and in conjunction with the Senior Management team the individual plays a crucial role in ensuring the site maintains a satisfactory CQC rating and other regulatory standards through the delivery of effective coordination and administrative support, and compliance against coordination of premises, facilities, IT systems, human resources and health and safety. In addition, to provide a comprehensive administrative and information service to support the administrative management of a range of process including, Complaints, Significant Events, Audits Compliance reporting. Coordinating activities and communications between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Person Specification Experience Essential
* Customer Service Skills
* Experience in a management support, operational, or administrative role
* Understanding of office systems, facilities management, and basic IT infrastructure
* Working knowledge of compliance requirements (e.g. CQC, H&S, infection control)
* Experience of working within a GP Surgery
* A minimum of three years experience in a customer facing environment
* Experience of handling confidential information and data
Desirable
* Working knowledge of the reporting function in Systm One
* Training in Health & Safety areas
Qualifications Essential
* Good standard of education
Desirable
* Customer Service qualification
Person Specification Experience Essential
* Customer Service Skills
* Experience in a management support, operational, or administrative role
* Understanding of office systems, facilities management, and basic IT infrastructure
* Working knowledge of compliance requirements (e.g. CQC, H&S, infection control)
* Experience of working within a GP Surgery
* A minimum of three years experience in a customer facing environment
* Experience of handling confidential information and data
Desirable
* Working knowledge of the reporting function in Systm One
* Training in Health & Safety areas
Qualifications Essential
* Good standard of education
Desirable
* Customer Service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Lakeside Healthcare Group
Address
Lakeside Healthcare
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer details Employer name
Lakeside Healthcare Group
Address
Lakeside Healthcare
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
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