Job Description
Senior Content Designer – Digital CX
📍 London or Leeds, England | 💼 Full-time | Hybrid (3 days in office per week)
Join a leading European media and entertainment organisation, helping to create seamless, human-centred digital experiences for millions of customers. As a Senior Content Designer in the Digital Customer Experience team, you’ll shape world-class content across websites, mobile apps, customer communications, and agent tools — ensuring every interaction is clear, engaging, and purposeful.
Role Overview
Working within the Customer Experience Centre of Excellence, you’ll design intuitive content and customer journeys that support product roadmaps for the UK & Ireland. Collaborating within agile teams, you’ll champion customer insight, elevate design standards, and help embed content design excellence across the organisation.
Key Responsibilities
1. Deliver high-quality, user-centred content across digital platforms, aligned to customer needs and business goals.
2. Champion the customer voice, ensuring language and design decisions reflect real-world behaviours and priorities.
3. Apply customer insights and usability testing to improve clarity, reduce friction, and enhance accessibility.
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