Senior Analyst (CRM Lead) – Fleet/Software Telematics
Listing reference: cartr_000652
Listing status: Online
Apply by: 20 July 2025
Position summary
Job category: Product Manager/ Functional or Business Analyst
Location: Western Cape
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
Are you a data-driven strategist with a passion for customer experience and cutting-edge technology?Cartrack is a world-leading smart mobility tech company with over 2,500,000 subscribers across 23 countries and we're seeking a Senior Analyst to help steer our customer intelligence and CRM initiatives into the fast lane. As a key member of our team, you’ll harness the power of data and analytics to transform how we engage with our clients, optimize fleet performance, and deliver world-class telematics solutions. If you're ready to lead with insight, innovate with purpose, and thrive in a rapidly evolving tech-driven industry, we want to hear from you.You will report directly to the Chief of Commercial Sales and your main responsibility will be to manage all CRM related data, analytic and reporting for the sales department and branches.
Duties:
·Write SQL queries to create and generate sales reports and adhoc reporting based on business requirements.
·Use the SQL queries in a BI Tool to visualize and organize the data
·Data extraction
·Business insights and analysis on data extracted to help stakeholders make business decisions
·Maintain the integrity of the user data and sales hierarchy on our system
·Maintain the sales staff system user access
·Ensure data accuracy of the sales and fitment numbers between the system and CRM
·Training all new employees on CRM
·Monthly CRM refresher training
·Updating the CRM manual
· Monitoring system usage and performance of all RM’s and Voice Loggers
Requirements:
·Degree in Business Management or similar
·Advanced Excel (Pivot Tables & V-Lookup)
·Experience using BI Tools, Sisense is preferable
·Excellent attention to detail and accuracy
·Excellent written and oral communication skills is a MUST
·Demonstrate the ability to multi-task and follow-through
·Ability to rapidly adapt to changing business needs and priorities
To apply, please send your full CV to hilde.vanrooyen@cartrack.com
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