The purpose of the role is to support all administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers.
How you create impact
* Deliver daily customer communication, providing high quality service aligned with KN Customer Experience values and act as the first line of escalation for customer issues
* Work within agreed customer SLAs to ensure timely and accurate service delivery
* Support invoicing processes by preparing accurate backing data and ensuring all activities are invoiced, including use of the Duty Deferment Account
* Facilitate MBR/QBR meetings for assigned customers using standardised templates
* Root causes of issues, highlight recurring failures, and support continuous improvement
* Assist in preparing and presenting import and export documentation
* Support hyper care activities during the onboarding of new business
* Complete daily, weekly, and monthly reporting and auditing to ensure compliance with HMRC regulations and KN standards
* Collaborate effectively with internal stakeholders to support smooth operational performance
* Contribute to reviewing and updating SOPs to maintain accurate and efficient processes
What we would like you to bring
1. Customer service excellence able...