TipTopJob Cirencester, England, United Kingdom
Location: Cirencester, GL7 6JS
Salary: GBP 24,215 – 27,319 p/a (fte)
Vacancy Type: 16 hours per week on a rota, including evenings, weekends, and bank holidays
Job Overview
The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team. You will act as the welcoming face of the University and provide essential support across reception and conference functions.
Responsibilities
* Serve as the first point of contact for visitors, students, staff, and contractors, greeting guests and managing calls and emails.
* Respond to day‑to‑day queries with a friendly, professional manner.
* Monitor and manage security systems including CCTV and fire alarms.
* Help maintain health and safety protocols and liaise with Estates and IT to support car parking and access control.
* Handle incoming and outgoing mail, maintain first aid supplies, and coordinate emergency procedures when needed.
* Assist with conference and Bed & Breakfast reservations, provide internet access information to guests, and support internal and external events.
* Arrange transport, manage lost property, and occasionally lead site tours for visitors.
* Work closely with the Customer Services Team Leader and support colleagues when required; flexibility and team spirit are key.
Qualifications
* Good standard of general education (GCSE level including literacy and numeracy).
* Excellent communication skills and a confident telephone manner.
* Experience in a customer‑facing role.
* Comfortable using Microsoft Office.
* Ability to work on your own initiative with a proactive, problem‑solving approach.
* Shot Gun licence required; full training and support will be provided.
Benefits
* Friendly and collaborative working environment.
* Opportunities for personal development and career growth.
* Competitive salary and staff benefits package.
* Satisfaction of helping make the University a welcoming and well‑run place for all who visit or live and work here.
Application
If you are interested in joining us and making a real difference to the RAU experience, visit rau.ac.uk/about:rau/work:for:us to find out more and apply.
Closing date: 8 December 2025
Interview date: 18 December 2025
The Royal Agricultural University is an equal opportunities employer RAU and we welcome applications from candidates of all ethnic backgrounds.
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