JOB TITLE: Service Designer - 12 Month FTC
SALARY: £61,344 - £68,160
LOCATION: Leeds or Bristol
HOURS: Full-time
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing
You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively, or helping to evolve the service design craft across the organisation.
You’ll play a key role in shaping experiences that are rooted in colleague, customer and business insight, working collaboratively across disciplines to deliver meaningful outcomes.
Why join us?
We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for?
We’re looking for someone who is highly motivated, proactive and driven, with a strong desire to achieve both individual and collective goals. You’ll help foster an environment that encourages innovation and continuous improvement.
You’ll bring strong relationship-building skills, credibility with senior audiences, calmness under pressure, excellent communication skills, and experience using research and design thinking methods.
* Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
* Shape and define an experience vision and strategic initiatives, ensuring we are led by colleague, customer, business and market insight.
* Plan, attend and facilitate workshops and discussions with stakeholders, ensuring business context, needs and risks are well understood and that decisions are well informed.
* Communicate clearly and confidently with colleagues and stakeholders to manage expectations, challenge constraints, deliver outcomes and incorporate multiple perspectives when defining solutions.
* Work closely with Design Research to define key design themes and challenges, identify emerging issues and customer needs, and surface risks and pain‑point drivers.
* Use service design artefacts to create intuitive, engaging user experiences that align with both business objectives and customer expectations.
And any experience of these would be great
* Make strong design decisions, bringing the user perspective to the forefront, and measure and demonstrate the impact of your work.
* Take ownership of your own development and growth within the craft.
* Collaborate closely with other designers, product owners and engineers.
* Be an active member of the design community, sharing knowledge, generating ideas and embedding design principles across products, services and customer journeys.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
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