Location: Kingswinford (On-Site) Contract: Fixed Term (9 months) Start Date: In or before April 2026 (ideally) Salary: c. £60,000.00 (prorata) depending on experience We’re looking for an experienced After Sales Manager to join Totalkare on a fixed-term maternity cover contract, providing strong, hands-on leadership across our aftersales and service operations while the Operations Director is on maternity leave. This is a senior, visible role focused on service delivery, people leadership, operational performance, and continuous improvement — not a director-level or corporate forecasting role. About Totalkare Totalkare is a leading UK provider of garage equipment, workshop solutions, and aftersales support to commercial vehicle workshops across HGV, PSV, local authority, and fleet sectors. Our service operation is central to our success and includes: Internal service and administration teams A nationwide field service engineering workforce Technical specialists and internal sales support We operate in a fast-paced, safety-critical environment, where professionalism, attention to detail, and calm leadership really matter. Totalkare is part of the wider Peritum Group, with a strong focus on operational excellence, evidence-based decision making, and continuous improvement — all underpinned by our values: Friendly, Ambitious, Professional, and Honest (FAPH). The Role As After Sales Manager, you will lead and support our internal service, external field service, and technical teams, ensuring service performance remains strong and customers receive a high-quality aftersales experience. You will work closely with service managers, supervisors, and technical leaders to support people, manage performance, improve efficiency, and progress key service and system improvement projects already underway. Just as importantly, you will role-model our FAPH values, setting the tone for how teams work together, solve problems, and deliver for customers. Key Responsibilities Be a visible role model for Friendly, Ambitious, Professional, and Honest behaviours Build trust and credibility quickly across service, sales, and technical teams Lead calmly and constructively through pressure, change, and competing priorities Line manage 3 direct reports, with overall responsibility for c.44 employees Support managers with day-to-day leadership, performance management, and prioritisation. Encourage fair, consistent, and professional people management practices Own service KPIs, including: Jobs scheduled by type Cancelled PM visits First Time Fix Service revenue Provide additional support to the Service Supervisor currently covering maternity Maintain oversight of billing, service margin, and cashflow discipline Handle escalated customer complaints professionally Improve scheduling, plotting, and route efficiency Ensure PDPs, 1-2-1s, audits, and stocktakes are completed Support engineer development alongside Engineering and Technical Managers Analyse service revenue streams (labour, parts, contracts, installs) Track month-on-month trends, identifying risks and improvement opportunities Progress service-related projects handed over by the Operations Director Lead and support ServicePro-related improvements Identify and implement practical process and system improvements About You Proven experience in a Senior Service Manager/After-Sales role is essential and in similar environment is desireable Experience leading large, geographically dispersed teams Strong understanding of service KPIs, margin, scheduling, and operational data Pragmatic, solutions-focused, and calm under pressure A leadership style that is: Friendly and approachable Ambitious for improvement Professional and credible Honest, fair, and consistent Strong communication and stakeholder management skills The Package Competitive salary (c. £60,000.00 dependent on experience) Fixed-term contract (9 months) 37-hour working week 25 days holiday 8 bank holidays (pro-rated) Full handover and onboarding (if starting in or before April) Pension scheme Bupa Cashplan (dental, optical, physio, private GP) Employee Assistance Programme (Help@Hand) Critical illness cover Enhanced sick pay Cycle-to-work scheme Death in service benefit Monthly recognition and reward opportunities On-site gym facilities “Ministry of Fun” social events (Benefits subject to scheme rules and FTC eligibility.)