Block Manager The ideal candidate would have a minimum of 5 years block management experience and would have a good, basic understanding of the role including knowledge and understanding of the fundamental pieces of applicable legislation. They would need to be personable and know how to effectively deal with / communicate with leaseholders. Basic duties of the role would include: Dealing with leaseholder queries / enquiries although as most of the block management stock is externally managed, this is not necessarily a significant part of the job on a day-to-day basis. Managing reactive maintenance issues including attending site to inspect / understand the issue (where necessary), liaising with contractors, raising / issuing POs and communicating with lessees. Liaising with lessees in respect of potential insurance related issues and, where appropriate handing claims and overseeing works. Ensuring compliance issues, including arranging for the requisite reports to be carried out, in respect of our in-house managed portfolio requirements, are dealt with as / when required. Handling administrative responsibilities in respect of the work they undertake. Dealing with enquiries relating to licensing including alterations, sub-letting, variations to leases and derogation. Where the matter requires it, appointing an external solicitor and overseeing the process through / with them to completion. Pursuing instances of breach of lease including liaising with our legal office as / when required. Meeting with (in person or remotely) our appointed external agents in respect of arrears issues and planned / cyclical major works. Dealing with queries from our appointed managing agents and / or lessees of properties under their management. Dealing with sales enquiries and providing completed LPE1s where / when required and subject to receipt of the requisite fee and, where required, undertaking an inspection of the property. Assisting with the management of the insurance arrangements for the residential portfolio. Management of contractors operating under standing contracts / agreements i.e. gardeners, cleaners. The handling of a compliant S20 process including production and issuing of notices, appointment of a surveyor (when required), demanding and collection of requisite funds and the management of the works to completion with / without the involvement of a surveyor. Assisting with the management of arrears in respect of in-house managed and non-managed properties. Assisting with the preparation of annual SC budgets in respect of the in-house managed properties. Assisting with the management of the parking space and garage stock which is let and managed under license. To assist in the preparation of reports in respect of arrears, licence / breaches and major works when required. Dealing with managing agents and, in some instances the Landlords, of properties our various Landlord companies hold a leasehold interest. This would include checking budgets, demands and notices issued to our companies and, when / where appropriate, signing off on expenditure. Job Type: Full-time, Permanent Schedule: Monday to Friday Hours: 9am to 6pm Please note: candidates need to live within 40 minutes of the office address