Job Title: Community Support Specialist
Department: Operations
Location: Remote
Schedule: Variable (Mon-Thu or Tue-Fri)
About the Role
We're looking for a Community Support Specialist to join our Operations team. In this role, you'll be the first point of contact for our community, responding to inquiries and ensuring a smooth, supportive experience. You'll manage support tickets, uphold quality and service standards, and collaborate with internal teams to deliver consistent, effective solutions.
Key Responsibilities
Respond to community inquiries through Zendesk.
Develop an expert-level understanding of our platform and tools.
Maintain performance and quality goals set by your manager.
Identify, verify, and escalate bugs or technical issues through the correct channels.
Escalate sensitive or complex cases to subject matter experts.
Qualifications
Previous experience in customer service, ideally within an online platform.
Strong written communication skills with the ability to provide clear, empathetic support via email.
A positive, solutions-focused attitude and a passion for helping people.
A collaborative mindset and team-oriented approach.
Why Join Us?
This is an opportunity to play a vital role in supporting a vibrant online community. You'll gain in-depth knowledge of our platform, work with a supportive team, and contribute directly to enhancing the user experience.
If you are interested please email your CV to for immeidate consideration
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