Job Description
Branch Manager Location: CardiffSalary: Up to £50,000 + car allowanceHours: Monday – Friday About the Role Our client is seeking an experienced and commercially driven Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers.Key ResponsibilitiesSales & Commercial Performance
* Lead from the front in driving branch sales and profitability
* Develop and implement local sales strategies to grow market share
* Build and maintain strong relationships with key trade customers
* Monitor KPIs, margins, and performance to ensure targets are achieved
Leadership & Team Management
* Manage, motivate and develop a high-performing branch team
* Set clear objectives and support team members to achieve their goals
* Conduct regular performance reviews and provide ongoing coaching
* Foster a positive, customer-focused culture
Operations & Compliance
* Oversee all day-to-day branch operations including stock control and logistics
* Ensure compliance with company policies, health & safety regulations and industry standards
* Maintain high standards of housekeeping and branch presentation
Customer Service
* Deliver an exceptional customer experience at all times
* Resolve escalated customer issues quickly and effectively
* Promote a proactive and solutions-focused approach within the team
About You
* Proven experience in a builder’s merchant
* Strong sales and commercial awareness with a track record of achieving targets
* Experienced people manager with excellent leadership skills
* Customer-focused with strong relationship-building abilities
* Organised, hands-on and results-driven
* Good understanding of stock management and branch operations