Overview
Client is a leading UK engineering design and manufacturing company supplying industrial washing, separation, and recycling machinery to customers across the UK and worldwide. Our equipment is used in industries including chemical, food, pharmaceutical, plastics recycling, metals, and environmental services.
Due to continued growth and investment in people, plant, and technology, we are seeking an Internal Sales Executive to support and develop UK and worldwide sales activity from our Wakefield facility.
Role Overview
The Internal Sales Executive will work closely with the Sales Directors and marketing function to manage new and existing enquiries from UK and international customers, with the objective of converting these into sales orders. The role is office-based and suited to a commercially minded individual with an interest in technical products and engineered solutions.
A core part of the role involves understanding customer applications, specifying suitable equipment, preparing quotations, and proactively following up enquiries through to order placement.
Key Responsibilities
Sales & Customer Support
* Receive, log, and manage sales enquiries from UK and worldwide customers via phone, email, and website
* Act as a primary point of contact for customer enquiries
* Communicate with customers to understand process requirements and applications
* Identify and specify suitable Company equipment to meet customer needs
* Prepare and issue technical and commercial quotations
* Proactively follow up quotations and enquiries to progress opportunities to order
* Maintain regular contact with customers to support order conversion
CRM & Administration
* Log all enquiries, correspondence, and activities accurately on the company database
* Maintain up-to-date enquiry status and provide regular (fortnightly) updates
* Record and analyse enquiry and sales data to support reporting
* Complete order acknowledgements for all new sales orders
* Support the handover of orders to production once placed
Technical & Product Support
* Liaise with engineering and production teams on technical queries
* Support internal technical discussions relating to customer applications
* Build product and process knowledge across Company's machinery range
Personal Qualities
* Highly organised with strong attention to detail
* Confident communicator, both written and verbal
* Commercially aware and customer focused
* Target-driven with a proactive approach to follow-up and conversion
* Willingness to learn and develop technical and process knowledge
* Comfortable working in a manufacturing environment
* Able to manage multiple enquiries simultaneously
Required Education, Skills & Experience
Essential
* Proven experience in an internal sales or sales support role
* Strong IT and computer skills (CRM systems, email, Microsoft Office)
* Excellent communication and customer service skills
* Ability to manage enquiries from initial contact through to order
Desirable
* Technical qualification (Degree, HNC/HND, BTEC, NVQ, or equivalent)
* Experience in an engineering or manufacturing environment
* Experience with industrial or process equipment
* Experience selling capital equipment or engineered solutions
What We Offer
* Competitive basic salary (dependent on experience) £30-£35k
* Sales bonus scheme linked to order intake and performance
* Full product and application training
* Long-term career development within a growing UK manufacturing business
* Exposure to UK and worldwide customers and projects
* Supportive team environment based at our Wakefield facility
Questech Recruitment is a specialist engineering support within the Mechanical & Engineering industry, our focus is to support many clients within the M&E Sectors. If you feel you match the desired criteria, or you would like more information on roles such as CNC Machinist, CNC Programmer, CNC Setter, CNC Operator, we would really like to hear from you. #CNC #CNCProgrammer #fanuc #CNCSetter #CNCOperator #heidenhein #hurco #pressBRake #Plasma
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